Technical Writer

• Document data models, structured vocabularies, controlled terminology, and the relationships between data objects.
• Produce user-focused guides and reference materials explaining how to navigate and interact with the tools, data structures, and knowledge frameworks developed by the project team.
• Create clear descriptions of end-to-end workflows, including actors involved, information transformations, system interactions, and decision logic.
• Develop training content, presentations, and demonstrations that assist stakeholders in understanding and adopting new digital workflows and data structures.
• Synthesize and organize inputs from SME interviews, workshops, working groups, and technical reviews into structured documentation.
• Document design considerations, integration points, interoperability requirements, and risk-related guidance provided by engineering and architecture teams.
• Produce supporting materials for project reviews, technical exchange sessions, and recurring status updates.
• Other duties as assigned

• Draft, edit, and maintain policies, procedures, and regulatory disclosures (e.g., member agreements, compliance notices, operational procedures).
• Ensure all documentation aligns with regulatory, legal, and internal governance standards (e.g., NCUA, CFPB, state/federal requirements).
• Translate complex regulatory and operational requirements into clear, concise, user-friendly language.
• Partner with compliance, legal, risk, and business units to gather requirements and validate accuracy.
• Conduct gap analysis and document reviews to identify outdated or inconsistent documentation.
• Manage document lifecycle including version control, approvals, updates, and publication.
• Support policy governance processes, including change management and communication.
• Maintain centralized repositories ensuring accessibility and audit readiness.

Technical Writer – Policies, Procedures & Disclosures

• Support the Workstream (WS) Leaders by drafting future-state procedural documentation based on the outputs from the applicable ECMP phases, events and regulatory requirements.
• Gather and review site-level procedural documentation.
• Support in-person ECMP and WS-centric events.
• Complete any necessary ECMP forms to capture outputs and outcomes for applicable ECMP phases and meetings.
• Review and verify accuracy and completeness of documents.
• Coordinate and route ECMP related and ECMP WS Output documentation for approval.
• Other duties as assigned.

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Technical Writer

Technical Writer – Policies, Procedures & Disclosures

Technical Writer, Quality Compliance