Technical Project Manager

• Deliver results by orchestrating the technical planning, execution, and enablement of key programs.
• Communicate with the automotive client regarding exact technical needs, including organizing workshops, test drives, and functional tuning.
• Anticipate and remove obstacles that slow down or prevent teams from meeting objectives.
• Lead and contribute to decision-making processes and facilitate conflict resolution.
• Leverage your hands-on experience in the relevant technologies.
• Use critical thinking and design-oriented problem-solving to drive delivery and results.
• Define key program metrics and communicate outcomes, blockers, and overall program performance.
• Work with management and other leaders to continuously identify and implement process improvements.

• Own, manage, and optimize the CX tech stack, tools, and platforms.
• Build, improve, and maintain CX workflows, processes, and SOPs.
• Monitor operational backlogs, bugs, and ongoing technical tasks.
• Design and implement tools to improve CX speed, quality, and efficiency.
• Maintain dashboards, reports, and performance analytics to support business decisions.
• Lead A/B testing initiatives across all support channels and deliver insights to leadership.
• Manage onboarding/offboarding of CX systems and ensure smooth platform operations.
• Handle DSR processes, vendor invoices, and operational tracking.
• Analyze CX performance, forecasting, and interaction volumes across channels.
• Maintain IVR systems and support global support-site operations.
• Collaborate with Product and leadership teams on CX roadmap initiatives.
• Continuously identify and remove operational bottlenecks to improve customer experience.

See all jobs on JobTailor

Technical Project Manager

CX Technical Project Manager