Technical Project Manager

• Collaborate with the Professional Services team, Sales, and Customer Success to ensure seamless client onboarding, becoming a product expert and trusted advisor throughout the process.
• Oversee the entire client onboarding process, including data uploads, working with creative assets, segmenting client data and analysing performance metrics, ensuring a seamless transition from sales to the Customer Success Manager.
• Adopts a Client-first approach, maintaining clear communication with clients via email, phone, and in-person, offering expert guidance on Dotdigital's products and services.
• Manage project schedules, coordinating internal resources to meet deadlines while ensuring alignment with client expectations and project goals, and serving as the primary point of contact for any escalations during onboarding.
• Utilise project management tools like Monday.com and Microsoft Dynamics CRM to accurately document and track client interactions and project progress.
• Create and deliver comprehensive written materials, guides, and ongoing support to enhance customer understanding and effective usage of Dotdigital's offerings.

Digital Project Manager

• Control project requirements, scope, and change management issues
• Determine, monitor, and review all project economics to include costs, operational budgets, staffing requirements, resources, and risk
• Ensure adherence to legally binding requirements
• Facilitate development of recommended project control solutions to be used for planning, scheduling, and tracking projects through integration of various project management tools
• Manage project forecast projections to both client and internally within Red Hat
• Plan, schedule, monitor, and report on activities related to the project, including subcontractor monitoring
• Establish appropriate metrics for measuring key project criteria
• Develop project status reports
• Lead status review meetings among project team members and clients
• Integrate and use specific industry PM and technical delivery methodologies (e.g. PM methodologies based on Agile, Waterfall, Systems/Software Development, Product Development)

Senior Project Manager – Technical

• Lead TeamViewer Frontline software implementations within our Professional Services team
• Develop and manage project plans, including scope, timelines, resources, milestones, and deliverables
• Lead software implementation projects from kickoff through go-live, ensuring delivery on time, within scope, and within budget
• Serve as the primary client contact for project updates, expectations, risks, and decision-making
• Coordinate internal teams, technical resources, and third-party vendors to support successful project execution
• Identify, manage, and escalate project risks, issues, dependencies, and scope changes
• Gather customer requirements and translate them into clear implementation plans and project deliverables
• Align implementations to customer goals to support adoption, value realization, and long-term success
• Facilitate client onboarding, training coordination, and transition to Customer Success
• Maintain accurate project documentation, including status reports, project plans, requirements, and change logs
• Coordinate system integration, deployment activities, and user acceptance testing with technical teams and client stakeholders
• Partner with technical experts to support solution discussions for TeamViewer Augmented Reality and Remote Connectivity offerings

Technical Project Manager jobs in Australia

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Digital Project Manager

Senior Project Manager – Technical

Technical Project Manager