Technical Program Manager

• lead cross-functional engineering teams tasked with creating best in class experiences
• drive the delivery of our digital products focused on helping people live healthier lives
• manage stakeholders, risks, and issues while aligning dependencies

Senior Technical Program Manager

• Lead cross-functional programs across product management, engineering, and supporting teams
• Drive end-to-end customer POC program management within the ensuring alignment with product management, engineering, support, and account teams
• Build and manage integrated schedules, working backwards from product launch and delivery targets
• Drive accountability across teams, ensuring commitments, dependencies, and deliverables are met
• Identify risks, technical dependencies, and resource constraints early and drive mitigation plans
• Ensure alignment on priorities, scope, and tradeoffs across product and engineering leadership
• Provide clear, concise program status through dashboards and executive-level summaries
• Continuously improve program management processes, tooling, and operational rigor

• Managing project budgets
• Projecting and tracking resource needs
• Identifying variances in scope
• Assisting in corrective actions for project margins and customer satisfaction goals
• Working with Director, Engineering Team Lead, and design, integration, analytics lead to assess scope of work
• Preparing complete estimates for new projects
• Tracking proposal status
• Providing overall business management support for multiple projects
• Gathering fundamental project information and distributing it properly
• Setting up new project trackers and managing project timelines and deliverables
• Coordinating with Team Leads regarding change orders
• Validating customer acceptance of change orders
• Maintaining and submitting project EPCO Logs and budget tracking reports

Engineering Program Manager

• Drive planning, coordination, and execution of initiatives across teams and departments.
• Track, support, and enable teams to deliver meaningful impact; establish clear metrics and/or milestones to measure success.
• Facilitate and improve - at a program level - the team practices, workflows, and processes.
• Lead capacity planning exercises, identify gaps and make recommendations for resource allocation or escalation as needed.
• Partner with Product and Technology leadership and program stakeholders to align priorities with strategic objectives and operational realities.
• Proactively identify risks, issues, and cross-functional dependencies, and develop management, mitigation or escalation plans.
• Resolve conflicts and ensure smooth collaboration across teams.
• Partner with engineering to evaluate technical tradeoffs, identify architectural risks, and guide decisions that balance speed, scalability, and quality.
• Build and maintain strong relationships with diverse internal and external stakeholders.
• Act as a strategic thought partner by asking the right questions, sensing partnership needs, and fostering productive dialogues.

Lead Technical Program Manager

• lead the planning, execution, and delivery of high-stakes engineering programs
• optimize our cloud platform and service reliability
• partner with SRE and DevOps teams to identify technical inefficiencies
• design and implement scalable automation within ITSM platforms to reduce manual toil
• utilize Splunk to perform deep-dive analysis on failure patterns, capacity trends, and delivery efficiency
• navigate a complex global operational environment
• serve as a Lead or Co-owning TPM, maintaining high-integrity project artifacts

• Plan, initiate, and manage IT projects supporting legacy applications and enterprise IT systems.
• Lead DevSecOps, Agile IT operations, cybersecurity, and IT infrastructure projects to support Coast Guard aviation maintenance and logistics.
• Ensure program compliance with DoD Risk Management Framework (RMF), USCG Commandant Instructions, DHS security policies, and FedRAMP cloud security requirements.
• Provide technical direction and oversight for IT programs, ensuring alignment with Coast Guard mission needs.
• Identify and implement change management and process improvement strategies to enhance IT program efficiency.
• Monitor progress to ensure adherence to deadlines, standards, cost targets, and contractual obligations.
• Act as the primary point of contact for government stakeholders, ensuring clear communication, reporting, and performance alignment.
• Oversee subcontractor coordination and external team collaboration to meet program objectives.
• Oversee IT service delivery improvements leveraging ITIL best practices and Agile methodologies.
• Manage software development, system administration, vulnerability management, and change control boards (CCBs).
• Direct security initiatives, including ATO renewals, vulnerability mitigation, and cybersecurity incident response.
• Support the implementation of cloud technologies (AWS, Azure) and modernization of USCG IT systems.
• Support network architecture, fiber/cable installation, testing, troubleshooting, and management.
• Ensure full wide-area, metropolitan area, campus area, and data center network administration.
• Administer IPAM, NTP, ITSM systems, incident response, and network security operations.
• Support Communications Security (COMSEC) account management, key material, and encryption services.

• Acting as a trusted advisor to customers, offering strategic guidance and insights to optimize revenue performance.
• Collaborating closely with customer stakeholders to understand business goals and define high-level strategies to optimize revenue operations processes, including sales, marketing, and customer success.
• Leading the implementation of revenue operations solutions, with a special focus on conversation intelligence and sales engagement platforms.
• Managing customer expectations and nurturing the customer relationship by being the point person for all communication.
• Ensuring the quality of all deliverables and providing direction on one or more projects while maintaining a high level of service.

• Lead comprehensive daily operations across Arizona, North Carolina, and Pennsylvania Global Support Centers ensuring 100% operational readiness
• Drive incident management events with systematic Root Cause Analysis implementation and real-time coordination across multiple facility systems
• Conduct morning facility readiness assessments, infrastructure evaluations, and proactive building monitoring with critical space tours
• Inspire and develop a team of professionals through mentoring, performance management, and innovative training programs including comprehensive 90-day new hire development
• Oversee Building Automation Systems (BAS), Siemens Fire Panels, radio communications, and Video Teleconferencing infrastructure
• Coordinate advanced technical support for workstations, systems integration, and infrastructure maintenance with real-time contractor and technician management
• Execute comprehensive quality assurance programs with monthly audits, weekly engineering meetings, and bi-weekly certification monitoring
• Provide after-hours escalation support during on-call rotation (Monday-Friday 7 PM - 6 AM) and weekend/holiday coverage with 2-hour response requirements
• Maintain extensive reporting systems for executive leadership including monthly Director reports, quarterly business reviews, and annual strategic planning initiatives

Technical Operations Manager

• Own end-to-end delivery of complex technical programs, from planning and design through launch and operationalization.
• Develop detailed program plans, timelines, milestones, and success metrics.
• Identify, assess, and mitigate program risks and blockers, ensuring predictable execution.
• Facilitate effective communication across engineering, product, and leadership teams.
• Partner with Product Managers to translate product requirements into technical workstreams.
• Drive scalable Agile execution across multiple Scrum teams.
• Deliver clear, concise program updates to executives and cross-functional leaders.
• Partner with Product, Marketing, Sales, and Compliance to define the GTM roadmap.

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