Technical Program Manager

• Establish, mature, and lead the Technology Services PMO, defining governance frameworks, delivery methodologies, standards, templates, tooling, and reporting cadences.
• Provide oversight across a portfolio of concurrent programs and projects, ensuring alignment between technical delivery, business objectives, and overall company strategy.
• Direct, mentor, and develop engineering team members, delegating appropriate day-to-day project coordination, scheduling, and facilitation while retaining accountability for portfolio outcomes.
• Define and track portfolio-level KPIs, earned value, utilization, and delivery health; report program status and risk posture to executive leadership and clients.
• Institute continuous-improvement initiatives that increase delivery efficiency, repeatability, and margin across the portfolio.
• Own the full life cycle of focused technology practices — from ideation and business-case development, through service design, go-to-market, implementation, and ongoing support.
• Act as Product Development Manager for new and evolving managed-service and solution offerings, defining the service catalog, delivery model, pricing structure, and operational runbooks for each practice.
• Partner with engineering, sales, business development, and marketing team leaders to translate emerging market needs and technology trends into productized, repeatable, and scalable solution sets.
• Hold P&L responsibility for the technology practices and customer portfolio under management, accountable for service delivery cost, margin, and profitability targets.
• Design, launch, and lead a comprehensive Customer Success practice accountable for overall customer health, satisfaction, retention, and expansion across the client base.

IT Program Manager

• lead large, cross-functional programs from strategy and planning through launch and post-launch learning
• translate business and product priorities into clear program plans and milestones
• align Product, Engineering, and Design teams on scope, sequencing, risks, dependencies, and tradeoffs
• drive program execution across complex platform areas
• communicate progress, decisions, and risks clearly to senior and executive stakeholders
• partner with engineering and architecture leaders to ensure technical plans are scalable, realistic, and maintainable
• improve how teams plan and deliver by strengthening governance, reporting, and program management practices
• mentor partners and model operational excellence

Principal Technical Program Manager, Industry Software

• Lead and build AI-enabled tools to help teams learn faster and make better product decisions
• Partner with leadership and cross-functional stakeholders to shape, sequence, and operationalize the portfolio roadmap
• Measure success through usage, reliability, and learning impact metrics
• Architect and build AI-native tools using modern AI coding environments and agentic frameworks

Senior Technical Program Manager – Product Development Acceleration

• Lead cross-functional programs and drive Finance Technology roadmap execution across Finance, Accounting, Tax, Product, Engineering, and FinTech.
• Lead Agile delivery by ensuring business and technical requirements are clearly defined, documented, validated, and prioritized.
• Partner deeply on ERP and revenue systems such as Workday, Zuora Billing, and Zuora Revenue across AR, AP, billing, revenue recognition, tax, and integrations.
• Facilitate solution design and decision-making that balances technical constraints with financial accuracy, controls, and compliance needs.
• Deliver key initiatives such as onboarding new products to billing and payment systems, supporting system consolidation, improving business processes, and enhancing data quality.
• Create executive-ready narratives, status updates, proposals, and risk assessments grounded in data.
• Identify risks early, drive mitigation plans, and maintain accountability across cross-functional partners.
• Support SOX, audit, close, and governance needs while building trusted relationships that enable coordinated delivery.

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IT Program Manager

Principal Technical Program Manager, Industry Software

Senior Technical Program Manager – Product Development Acceleration

Senior Technical Program Manager