Technical Program Manager

• Serve as the strategic driver for critical platform evolution initiatives.
• Lead the cross-functional effort to modularize monolithic components with minimal disruption to ongoing feature development.
• Partner closely with Infrastructure and Architecture teams to roll out stack modernization projects, including implementing workflow orchestration and caching layers.
• Translate highly technical, ambiguous infrastructure goals into executable roadmaps.
• Own the program lifecycle from Strategy Inception to Production Launch, ensuring technical debt is addressed alongside new platform capabilities while managing phased rollouts and stakeholder alignment.
• Coordinate initiatives specifically designed to increase platform throughput and reliability for the largest enterprise customers.
• Take end-to-end ownership of program outcomes with a relentless drive to resolve blockers, bridge communication gaps, and move projects from concept to implementation without waiting for permission or guidance.
• Make decisions and correct course when necessary to ensure quality and efficiency.
• Author and distribute high-fidelity status updates, risk assessments, and KPIs to ensure PED leadership has a clear view of infrastructure health and program velocity.
• Proactively identify and resolve dependencies among delivery teams.
• Act as the primary interface and key liaison between deep-backend engineering teams, product engineering teams, and non-technical stakeholders in Customer Support.
• Identify misalignment or ambiguity in requirements across engineering teams and drive to a directive resolution.
• Ensure Customer Support teams are fully enabled and prepared for customer-impacting changes.
• Actively look for ways to "automate the boring stuff" to reduce manual overhead for both yourself and the supported engineering teams.

• Drive program planning and execution through program management best practices, manage risk and dependencies across multiple programs and teams
• Drive portfolio management practices as required, which includes overseeing the portfolio delivery pipeline across multiple projects, from incoming requests to evaluation/discovery to successful delivery
• Ensure cross-functional alignment on program goals, strategy, scope, timelines, decisions and outcomes
• Apply your “T” in TPM (technical skill set) as an active contributor in technical requirements and design conversations with the program teams
• Foster a culture of transparency and trust, apply lean value-driven approach, manage by influence, support and empower technical teams through servant leadership
• Ensure strong lines of communication and regular updates to stakeholders
• In partnership with other TPMs, participate in implementation of continuous cross-functional process improvement initiatives

Senior Technical Program Manager

• Lead multiple complex, cross-functional programs within Developer Productivity (e.g., dev tooling, CI/CD improvements, local dev environments, testing infrastructure).
• Own the developer experience measurement program - including configuring and maintaining survey snapshots, establishing baseline metrics, and driving iterative improvements to tooling based on signal from the data.
• Lead and manage enablement and rollout of Productivity tools and improvements.
• Navigate ambiguity and align stakeholders around loosely defined goals, bringing structure to complex problem spaces.
• Embed AI into developer workflows and program execution, identifying and integrating AI-powered tools (e.g., codegen, automation, copilots) to standardize and scale improvements in speed, quality, and team efficiency.
• Align stakeholders across Engineering, Product, Design, and GTM, surfacing risks and dependencies early.
• Partner with technical stakeholders to break down complex engineering challenges into clear execution plans and milestones that drive toward abstract goals.
• Apply judgment in ambiguous situations: frame tradeoffs, facilitate prioritization, and bring clarity to complex problems.
• Develop repeatable frameworks, processes, and metrics that improve execution across multiple programs.
• Serve as a thought partner to Directors and Engineering Managers, improving their ability to manage execution.

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Technical Program Manager

Senior Technical Program Manager

Senior Technical Program Manager, Productivity