Technical Customer Success

• Own the Customer Journey: Manage relationships from onboarding through renewal to maximize retention and drive long-term revenue growth.
• Build Trusted Relationships: Establish deep, lasting connections with executive sponsors, key municipal contacts, and daily end-users.
• Navigate Risk Proactively: Continually monitor account health metrics, risks, escalations, and opportunities to steer clients toward optimal outcomes.
• Advocate Internally: Advocate for customers internally and work with cross-functional counterparts to improve the customer experience. Coordinate with the product team on documentation, customer enablement, and product specifications.
• Accelerate Value Realization: Create and deliver clear, accessible training content so customers realize immediate ROI from their investment.
• Customer Support: Support customer solution design, technical documentation, and integration implementation plans to ensure adoption of the Miovision solutions.
• Bridge Adoption Gaps: Identify precisely where a customer is stuck versus where they want to be, creating clear action plans to bridge the gap and expand their network.
• Technical Problem Solving: Resolve complex product issues for customers and the distributor network.
• Travel: Travel is required up to 30% across the US and Canada to provide on-site consulting work to clients.

Technical Customer Success Manager managing Southeast US territory for Miovision.

Technical Customer Success Manager

Technical Customer Success Manager at Miovision handling post-sales customer relationships in Southeast US. Engaging with customers to maximize value from traffic technology solutions.

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Technical Customer Success Manager