Technical Account Manager

• Lead discovery and requirements analysis with bank’s decision-makers, digital banking teams, and technical stakeholders
• Own and deliver high-impact presentations, product demonstrations, and solution workshops, tailored to each client's strategic priorities
• Partner with Sales to shape deal strategy, define win themes, and drive opportunities from deal qualification to the closing
• Collaborate with Product and Engineering teams to translate client needs into feasible solution designs, feeding market insights back into the roadmap
• Develop and maintain presales collateral including solution briefs, RFP/RFI responses, and competitive positioning materials
• Provide exceptional technical support to banking customers according to SLA, both remotely and on-site
• Support customers on software releases, installation, configuration, environment setup, and testing
• Manage support tickets end-to-end, ensuring timely resolution through structured diagnosis, troubleshooting, and root cause analysis
• Collect and analyse data to investigate reported issues using internal knowledge bases, documentation, database scripts, and targeted questioning
• Deliver constructive, actionable feedback to Engineering and Product teams on bugs, performance issues, and product gaps
• Document solutions and build out the knowledge base with technical notes and articles
• Continuously deepen expertise across Meniga's product suite and financial data domain

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Presales & Technical Account Manager – MENA