Technical Account Manager

• Build deep understanding of customer business priorities, operating models, IT strategies, and data center environments
• Act as a trusted advisor and subject matter expert on Veeam solutions
• Support issue management, escalations, and resolution in collaboration with Support and Engineering teams
• Provide guidance on operational planning, risk mitigation, and deployment strategies
• Serve as the primary technical advocate for the customer across internal cross-functional teams (Sales, Support, Engineering, Product, etc.)
• Lead regular operational cadence calls and conduct Quarterly Business Reviews (QBRs)
• Perform health checks of Veeam environments and recommend optimizations and best practices
• Partner with Sales teams to identify new opportunities and drive account growth
• Deliver knowledge transfer sessions, best practices, and lessons learned to customers
• Manage multiple accounts and projects simultaneously in a dynamic environment
• Travel up to 50% to support customer engagements

See all jobs on JobTailor

Senior Technical Account Manager