Technical Account Manager

• Execute Day 2 OpenShift Operations: Provide hands-on administration, integration support, and maintenance for Red Hat OpenShift clusters.
• Onsite Presence & Mobility: Work onsite daily at the customer facility in Huntsville, AL, with periodic travel to alternate local customer facilities as required by the mission.
• Proactive Issue Prevention: Perform technical reviews, cluster health checks, and capacity planning. Identify and resolve issues within the container orchestration layer before they impact mission-critical deployments.
• Customer Advocacy: Gain a deep understanding of the customer's cloud-native architecture, CI/CD pipelines, and strategic mission goals to serve as their primary OpenShift advocate within Red Hat.
• Cross-Functional Collaboration: Partner closely with Red Hat Engineering, Product Management, and Technical Support teams to debug, test, and resolve complex issues related to Kubernetes, containers, and operators.
• Strategic Guidance: Advise the customer on current and future Red Hat hybrid-cloud capabilities, focusing heavily on container orchestration, cloud-native development practices, and DevSecOps integrations (e.g., Advanced Cluster Management, Advanced Cluster Security).
• Case Management: Manage customer support cases, maintain clear documentation, and deliver value by sharing resolutions and best practices through a defined knowledge management process.

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Operations Technical Account Manager – OpenShift, Secret Clearance Required