Team Lead

• Supervise the operation of multiple teams of examiners and technical staff for liability claims for clients.
• Monitor colleagues' workloads, provide training, and monitor individual claim activities.
• Provide technical/jurisdictional direction to examiner reports on claims adjudication.
• Maintain a diary on claims in the teams including frequent diaries on complex or high exposure claims.
• Identify and advise management of trends, problems, and issues as well as recommended course of action.
• Perform quality review on claims in compliance with audit requirements, service contract requirements, and quality standards.
• Act as second level of appeal for client and claimant issues regarding claim specific, procedural or special requests.
• Review reserve amounts on high cost claims and claims over the authority of the individual examiner.
• Maintain contact with the client on claims and promote a professional client relationship.

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Claims Team Lead, Auto – Bodily Injury