Team Lead

• Lead, mentor, and coach a team of customer support representatives, providing guidance and support to ensure optimal performance outcomes.
• Conduct regular team meetings and provide ongoing training and development opportunities to enhance skills and knowledge.
• Ensure that all customer inquiries, concerns, and complaints are addressed promptly and effectively, maintaining the highest levels of customer satisfaction.
• Develop and optimize customer service processes and workflows to improve efficiency and productivity.
• Analyze metrics and KPIs, such as response times, first contact resolution, and customer satisfaction scores, and take necessary actions to meet or exceed targets.
• Prepare regular reports on customer service performance, including key metrics, trends, and customer feedback, and present findings to management.
• Identify areas for improvement and implement strategies to enhance customer service operations based on data-driven insights.
• Handle employee issues, including performance concerns, conflict resolution, and disciplinary actions when necessary.

Team Lead for Customer Support at Crescendo

Healthcare Team Lead – Temporary

Team Lead for Customer Support at Crescendo empowering representatives to ensure excellent customer experience. Leading training, analyzing performance metrics, and optimizing customer service operations.

• Manage, plan and direct the execution of the contractual, technical, engineering, programming, maintenance, and administrative efforts of the team.
• Brief leadership on program progress, status, and achievement of milestones.
• Be the primary interface customer(s) on technical and project issues.
• Maintain awareness of the customer’s mission and any potential impacts to that mission.

Policy Team Lead managing policy support operations for the Chief Information Office

Policy Team Lead

Policy Team Lead managing a team providing policy support to the Chief Information Office. Oversight of contractual, technical, and administrative efforts ensuring alignment with national security objectives.

• Manage, plan and direct the execution of the contractual, technical, engineering, programming, maintenance, and administrative efforts of the team.
• Brief leadership on program progress, status, and achievement of milestones.
• Be the primary interface customer(s) on technical and project issues.
• Able to supervise, manage, support, and evaluate personnel

Team Lead overseeing IT efforts for CI missions in national security.

CI Team Lead

Team Lead for engineering and management of IT efforts supporting Counterintelligence missions. Overseeing contractors and briefing leadership on program status and milestones.

Team Lead jobs in Maryland

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Healthcare Team Lead – Temporary

Policy Team Lead

CI Team Lead