System Administrator

• Administer user accounts, permissions, and system roles
• Upload, organise, and maintain all course and programme content
• Monitor system performance, troubleshoot issues, and liaise with external LMS providers when required
• Ensure system hygiene and enforce digital security protocols
• Generate dashboards and reports on course completions, learner engagement, skills uptake, learner trends, performance and gaps
• Prepare data for skills and compliance reporting
• Implement new LMS features, plug-ins, and upgrades
• Provide technical guidance and training to LMS users, including trainers and managers
• Maintain up-to-date, accurate training records in line with audit requirements

Learning Systems Administrator

• Manages related Service Desk Tool queues and tickets
• Resolve or escalate incidents and service requests, maintaining relevant records promptly and efficiently within SLA
• Deployment and configuration of vMware Virtual Machines in vCentre and Azure
• Installation and management of IT security tools
• Build new systems and deploy application software
• Install new software releases and system upgrades
• Review and updating of SOPs and other relevant documentation
• Remote Desktop Gateway management, configuration, and troubleshooting
• Configuration of monitoring tools
• Active Directory management and troubleshooting
• VPN Configuration and troubleshooting
• General vCentre management and troubleshooting
• Certificate Management
• Partner with Engineering, Development and Professional Services teams to ensure successful implementation of new technologies and assures SOP’s are accurately recorded and updated
• Advanced level technical troubleshooting and fault-finding IT systems and 3rd party tools/services

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Learning Systems Administrator

Senior Systems Administrator