System Administrator

• Administer and configure enterprise systems, collaboration tools, and applications, ensuring secure configurations, reliable performance, and alignment with organizational technology and governance standards.
• Support identity and access management across enterprise systems and applications, including Microsoft Active Directory, Microsoft Entra ID, user provisioning, role-based access, permissions, and access reviews in accordance with security and data governance policies.
• Administer enterprise collaboration and productivity platforms such as Microsoft Teams, SharePoint, Templafy, Uconnect, Monday.com, TeamsHub, AI tools, and related SaaS platforms to support secure and effective business use.
• Develop and maintain governance frameworks for enterprise applications and technology systems, including configuration standards, operational procedures, access models, documentation standards, and data management practices.
• Conduct software license reviews and manage license allocation across assigned enterprise applications to support compliance with vendor agreements and optimize platform utilization.
• Troubleshoot complex system, endpoint, identity, and application issues related to configuration conflicts, permissions, integrations, patching, and platform functionality, serving as an escalation point from Help Desk support.
• Maintain compliance with information security standards by supporting configuration reviews, vulnerability remediation, patch management, access hygiene, and consistent operational practices across assigned technologies.
• Create and maintain technical documentation, configuration standards, support runbooks, and internal knowledge resources that improve consistency, repeatability, support efficiency, and self-service enablement.
• Partner with business stakeholders and technology teams to advise on the effective use of supported platforms, improve support processes, and identify automation or self-service opportunities that reduce recurring issues.

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Technology System Administrator