Support Engineer

• Provide onsite technical support for remote network engineering teams
• Troubleshoot network connectivity, PCs, IoT devices, printers, and related hardware
• Verify VLAN configurations and assist with wireless connectivity troubleshooting
• Check switch and router connections, cabling, ports, and device status
• Provide console access to network equipment using appropriate cables and tools
• Support network deployments, infrastructure upgrades, and post-deployment hypercare activities
• Diagnose and resolve technical issues while minimizing operational downtime
• Communicate findings, progress, and resolutions clearly to remote technical teams
• Maintain accurate documentation of onsite activities and completed work
• Travel frequently to assigned data centers based on project requirements

Network Support Technician

• Provide positive and professional technical support to Canon customers via phone
• Analyze complex issues to answer questions, troubleshoot, and advise on solutions
• Promptly identify, research, and resolve customer inquiries using all available software and network tools
• Interact with customers and team members simultaneously to expedite call resolution
• Make prompt, accurate business decisions that mutually benefit the business and the customer
• Document interactions and resolutions in our easy-to-use applications
• Assist customers using our Total Care approach in making a purchase decision and completing their order on the Canon website

Technical Printer Support Representative I, Inkjet

• Partner with Treasury Management Consultants to gather, analyze, and synthesize client and prospect data to support sales strategies and client solutions
• Support the development of client presentations, proposals, and relationship insights to enhance client engagement and drive growth
• Evaluate operational processes and identify opportunities to improve efficiency, accuracy, and overall client experience
• Research and resolve low to moderately complex business and operational issues, applying critical thinking and sound judgment
• Provide actionable recommendations to address business challenges and improve workflows
• Collaborate with internal partners and stakeholders to deliver timely, accurate, and client-centric support
• Navigate multiple systems and tools to retrieve, analyze, and validate data to support decision-making
• Ensure adherence to risk, compliance, and regulatory requirements within all activities

Treasury Management Sales Support Analyst

• Inbound Telephone Support – perform telephone support as scheduled
• Ensure that customer questions are answered completely in a professional, caring and responsive manner
• Commitments to perform research and follow-up are completed
• Open issues are resolved and each contact is logged in the appropriate ticketing system
• E-mail & Chat Support – perform as scheduled
• Answer and complete all assigned messages or contacts
• Properly enter customer information and resolution in the appropriate ticketing system
• Skill improvement – continually strive to improve cognitive and customer service skills
• Assist and educate customers with inquiries related to both software and hardware, account management, installation, and best practices
• Focus on quality and customer satisfaction
• Clear and thorough documentation of customer interactions required
• Support inquiries include questions related to Hardware, Software, Wireless communications, OTAP (Over-the-Air-Programming), Account management (billing), Upgrades, Online orders and Industry events
• Willing to fiercely advocate on behalf of and represent the Voice of the Customer
• Research and prepare detailed escalations to second level support
• Review, manage, and follow up on open issues as needed
• Project work that includes long and short-term initiatives

Tier 1 Technical Support Representative

• Participate in gathering and summarizing prospect information for Treasury Management consultants
• Identify opportunities for process improvements within scope of responsibilities or functional area
• Review and research basic or tactical operational assignments that require evaluation and selection of alternatives, related to low to medium risk deliverables
• Present recommendations for resolving more complex situations and exercise some independent judgement while developing understanding of function, policies, procedures, and compliance requirements
• Provide information to functional colleagues, internal partners, and stakeholders, including internal as well as external customers

Support Engineer jobs in Iowa

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Network Support Technician

Technical Printer Support Representative I, Inkjet

Treasury Management Sales Support Analyst

Tier 1 Technical Support Representative

Treasury Management Support Analyst