Support Engineer

• Provide technical support for payments processing through multiple communication channels.
• Investigate and resolve complex payment issues, including transaction declines, API errors, and service interruptions.
• Act as an on-call support contact during assigned shifts, including weekends and incident-based night support.
• Escalate production issues to internal IT teams and external providers, ensuring timely resolution and clear follow-up.
• Support daily technical requests from both external customers and internal teams.
• Perform payment and transaction status checks and communicate findings clearly to stakeholders.
• Create, configure, and maintain merchant accounts and related settings.
• Test merchant cases, integrations, and payment methods to ensure proper functionality.
• Provide general technical guidance and information on API services and payment processes.
• Investigate and clearly explain transaction decline reasons to clients and internal teams.

Technical Support Engineer ensuring smooth operation of payment services at payabl.

Technical Support Engineer – On Call

Technical Support Engineer managing payment service inquiries and technical issues for merchants at payabl. Providing on-call support and maintaining high service standards.

• Develop new features and optimize existing code for VyOS, ensuring efficient and maintainable implementations.
• Collaborate with developers to review and validate code changes, test feature implementations, and provide feedback on bugs, optimizations, and feature proposals.
• Create technical content, including solution briefs, datasheets, and graphical materials, tailored to address specific networking use cases and technical requirements.
• Design, deploy, and configure network infrastructures using VyOS and other networking equipment to meet project objectives and performance standards.
• Design and deploy PoC scenarios using VyOS, documenting configuration setups, performance benchmarks, and solution viability for customer-specific requirements.
• Diagnose and resolve network performance, security, and connectivity issues, utilizing advanced debugging and analysis tools.
• Investigate escalated technical issues, conduct root cause analysis, and deliver reproducible solutions or detailed technical reports for development resolution.
• Conduct functional, performance, and regression testing for VyOS features and fixes, creating and maintaining detailed test documentation.
• Develop and manage automated test frameworks for repetitive test cases, enhancing testing accuracy and efficiency.
• Enhance testing methodologies by introducing advanced tools and frameworks to optimize validation processes and outcomes.
• Conduct interoperability testing with third-party systems to ensure seamless integration of VyOS into diverse networking environments.
• Maintain a centralized knowledge base with detailed, technically accurate articles and solution documentation to support internal and external stakeholders.

Network Support Engineer developing and optimizing VyOS networking solutions

Network Support Engineer

Network Support Engineer responsible for developing, validating, and optimizing VyOS networking solutions. Collaborating with teams to enhance VyOS compatibility and functionality across diverse network environments.

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Technical Support Engineer – On Call

Network Support Engineer