Student Success Coach

• Coach students to support their success by asking intentional and strategic questions that empower the student to build on his/her strengths, establish goals, explore, and identify the most impactful and relevant solutions, and pave a clear path to success.
• Guides matriculated students in multiple areas, as needed, including utilizing resources to navigate academic plans, course options and schedules, and use of electronic and other resources pertaining to registration and college success.
• Build and sustain meaningful coaching relationships across the student lifecycle, with a focused commitment to supporting at-risk populations and advancing student retention and success outcomes.
• Collaborate with Program Chairs through the Early Alert system by meeting regularly to review student progress, discuss at-risk students, and align on program logistics and targeted interventions to support student success.
• Collaborate across various departments to design, enhance, and deliver resources, programs, and services that promote student achievement and engagement.
• Implement and support strategic at-risk advising initiatives aligned with institutional priorities and the College’s strategic plan, contributing directly to improved student persistence and retention.
• Communicates effectively with students across multiple platform (in-person, Teams, phone, text, email), delivering accurate information and timely support.
• Communicates with, provides interventions for, and monitors responses of students who have received course progress notifications, early alerts, and other early indicators of at-risk behavior that could threaten their ability to persist.
• Provides and supports student-centered activities/events that may include open houses, tours, orientation activities, graduation, and other celebration ceremonies.
• Works variable schedule if needed, including occasional evenings.
• Performs other duties as assigned.

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Student Success Coach