Solutions Engineer

• Own the technical onboarding process for new customers from kickoff through successful go-live.
• Gather technical requirements from customers and understand their security, infrastructure, and operational context.
• Configure customer environments, product settings, integrations, users, permissions, policies, and workflows.
• Guide customers through required implementation steps, prerequisites, connectivity requirements, and deployment options.
• Coordinate onboarding timelines with customer success, sales, support, product, and engineering teams.
• Validate that customer deployments are working as expected before handover to ongoing support or customer success.
• Create and maintain onboarding checklists, implementation plans, and customer-specific technical documentation.
• Identify onboarding risks early and drive them to resolution.
• Lead technical onboarding calls and implementation workshops with customer stakeholders.
• Communicate clearly with security teams, IT teams, engineers, SOC analysts, and business stakeholders.
• Explain technical requirements, configuration decisions, and product behavior in practical cybersecurity terms.
• Provide customers with clear guidance on next steps, responsibilities, dependencies, and expected outcomes.
• Manage technical expectations during onboarding and escalate blockers appropriately.
• Produce concise meeting notes, action items, implementation summaries, and handover documentation.
• Build trust with customers by being structured, responsive, and technically credible.
• Work closely with engineering and product teams to resolve onboarding blockers and improve implementation workflows.
• Provide feedback from customer onboarding projects to improve product usability, documentation, automation, and configuration defaults.
• Collaborate with customer success and support teams to ensure a smooth transition after onboarding.
• Help build repeatable onboarding playbooks, templates, runbooks, and technical enablement material.
• Track common onboarding issues and contribute to process improvements that reduce time-to-value.
• Support internal knowledge sharing around customer environments, integration patterns, and cybersecurity use cases.

Customer Onboarding Engineer – Cybersecurity Products

• At Uni Systems, we are working towards turning digital visions into reality. We are continuously growing and we are looking for a Senior Solutions Manager to join our UniQue Telecom team.
• **What will you be bringing to the team?**
• - **Meet with customers in order to collect needs/requirements**
• - **Create and deliver powerful presentations and demos that clearly communicate the uniqueness of the value proposition **
• - **Analyze the requirements and specifications of the tenders**
• - **Participates in the technical proposal authoring , including responses and all technical documentation requirements**
• - **Manage all technical aspects of RFP / RFI responses **
• - **Participate in trainings on new technologies from vendors**
• - **Update knowledge on specialized solutions from vendors/partners **
• - **Build the financial part of the proposal at cost level**
• - **Check the proposals/propositions for clients and tenders**
• - **Communicate with vendors regarding products’ invoicing and costing**
• - **Handle urgent client requests and act as channel for internal communication**
• - **Follow up with clients after meetings/presentations**
• - **Track market trends on new technologies/products**
• - **Responsible for Business Development **
• - **Research resolution or synergies for specialized solutions**
• - **Create the marketing material for the promotion of a solution**
• - **Conduct forecasting regarding solutions**

Senior Solutions Manager – Telecom Security

• Architect end-to-end AI solutions using Azure AI services (OpenAI, Cognitive Services, ML, etc.)
• Collaborate with stakeholders to translate business needs into technical designs
• Define cloud infrastructure, data pipelines, and integration patterns
• Ensure scalability, performance, and security of AI applications
• Mentor engineers and contribute to technical excellence across the team

AI Solutions Architect – Azure

• Meet with enterprise clients to collect needs and requirements, with a focus on data-driven and AI-enabled solution scenarios
• Provide technical consulting services across Data, Analytics, and AI domains
• Analyze requirements and specifications of tenders, including complex public sector and enterprise procurement
• Lead the authoring of technical proposals, RFP/RFI responses, and all supporting documentation
• Create and deliver compelling presentations and demos that clearly communicate the value of analytics and AI solutions
• Form the financial part of proposals and coordinate approval with the Account Manager
• Manage vendor and partner relationships, tracking product updates, pricing, and co-sell opportunities
• Conduct forecasting and business planning for vendor products and solution lines
• Track market trends in Data, Analytics, AI, and adjacent technologies — translating them into actionable insights for clients and internal teams
• Plan and participate in solution promotion events and Business Development activities
• Act as a communication bridge between sales, delivery, and technology partners

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