ServiceNow

• Serve as the lead architect for the ServiceNow platform, overseeing its configuration, implementation, and maintenance.
• Lead a team responsible for the development and enhancement of the ServiceNow platform to meet business objectives.
• Collaborate with stakeholders to identify business needs and ensure alignment with ServiceNow capabilities.
• Develop and implement best practices for ServiceNow governance, security, and optimization.
• Ensure seamless integration of ServiceNow with other enterprise applications and systems.
• Oversee the administration and daily operations of the ServiceNow platform, ensuring its reliability, security, and performance.
• Oversee license management, ensuring the organization remains compliant with ServiceNow licensing agreements.
• Manage relationships with ServiceNow and third-party vendors, ensuring optimal service delivery and platform support.

ServiceNow Practice Lead

• Define and maintain HR technology architecture standards and integration principles.
• Design end-to-end solutions across ServiceNow HRSD, HRIS, identity/access management, collaboration tools, and enterprise platforms.
• Lead integrations between HR systems such as SAP SuccessFactors, payroll, ITSM, document management, and communication platforms.
• Drive automation, self-service, workflow simplification, and employee experience improvements.
• Partner with HR, IT, Security, and external vendors on solution delivery and roadmap planning.
• Ensure compliance with security, data privacy, audit, and governance standards.
• Support AI-enabled HR operations, case management optimization, and service analytics.
• Provide architectural guidance for APIs, middleware, event-based integrations, and cloud-native solutions.

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ServiceNow Practice Lead

HR Technology Architect – ServiceNow HRSD, Integrations