ServiceNow

• Take full ownership of the reporting lifecycle.
• Gather requirements, model data, and actively develop, deploy, and maintain sophisticated reports and dashboards in ServiceNow and Power BI.
• Operate and administer the Power BI application, including the management of workspaces, data gateways, refresh schedules, and platform-level security to ensure stability and performance.
• Develop and enforce the reporting governance framework. Define access rights, ensure data integrity, and perform rigorous quality checks on all developed reports.
• Partner with business departments to translate their functional needs into clear technical specifications, ensuring the reports deliver actionable insights.
• Monitor report usage and performance to optimize the reporting catalog, improve efficiency, and decommission redundant assets.
• Champion a data-driven culture by developing training materials and coaching users on how to effectively utilize self-service reporting tools.
• Handle daily administration tasks and troubleshoot bugs and platform issues.

Reporting Specialist, ServiceNow, Power BI

• Take full responsibility for assigned tasks, from initial development and configuration through to quality assurance, deployment, and continuous improvement
• Develop, configure, and customize the ServiceNow platform to meet complex business requirements
• Troubleshoot issues and ensure all releases comply with established governance for staging and promotion across environments (Dev/Test/Prod)
• Handle daily administration tasks and troubleshoot bugs and platform issues
• Explore and implement modern platform capabilities, showing an affinity for AI-driven features to enhance automation and user experience
• Work within an agile framework while ensuring all activities align with ITIL best practices

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Reporting Specialist, ServiceNow, Power BI

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