ServiceNow

• - Collaborate with business units to gather, document, and validate requirements for new ServiceNow capabilities and enhancements.
• - Translate business needs into functional specifications, user stories, use cases, and acceptance criteria.
• - Facilitate workshops, design sessions, sprint planning, and UAT activities.
• - Analyze existing workflows and recommend process optimization aligned with ServiceNow best practices.
• - Work closely with ServiceNow developers, architects, and administrators to ensure successful delivery of solutions.
• - Support the creation and maintenance of platform governance, data standards, and configuration management processes.
• - Conduct impact analysis for platform updates, new releases, and integrations.
• - Lead testing activities including functional testing, regression testing, and user acceptance.
• - Train end users, create documentation, and ensure smooth adoption of new features.
• - Monitor platform performance and assist in continuous improvement initiatives.

ServiceNow Business Analyst

• Engage in proposals response life cycle as ServiceNow technical solution lead
• Understand customer needs and requirements
• Draft solutions (Design/Build/Manage) defining scope & estimations, staffing plan, timelines, assumptions & dependencies, RACI & SOW assistance, etc
• Work with stakeholders to determine the technical strategy and roadmap for the ServiceNow solution
• Progress the solution through internal reviews and approval cycles
• Deliver presentations, proposals and quotes
• When appropriate, perform effective online demos during Client orals
• Lead Technical aspects of ServiceNow implementations projects.
• Provide technical guidance during workshops and assists in the creation and refinement of stories.
• Configures the ServiceNow platform during sprints while sharing knowledge and best practices with Platform Developers and Administrators.

ServiceNow Architect

• Develop, configure, and customize the ServiceNow platform based on business and technical requirements.
• Design and implement workflows, forms, business rules, client scripts, UI policies, and automation solutions.
• Develop and maintain integrations between ServiceNow and third-party applications.
• Create scalable and maintainable solutions that align with platform best practices.
• Troubleshoot, debug, and resolve technical issues within the ServiceNow environment.
• Collaborate with business analysts and stakeholders to understand business requirements.
• Translate functional requirements into technical solutions.
• Participate in application design, development, testing, and deployment activities.
• Support platform upgrades and implement new ServiceNow features.
• Develop and execute unit testing to validate application functionality.
• Participate in peer code reviews to ensure coding standards and quality.
• Maintain technical documentation for developed solutions.
• Ensure applications meet security, performance, and reliability standards.
• Work closely with cross-functional teams throughout the software development lifecycle.
• Follow Agile or Waterfall project methodologies as required.
• Stay current with new ServiceNow releases, platform capabilities, and industry best practices.
• Contribute ideas for platform optimization and process automation.

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