ServiceNow

• Play a key role in supporting change management projects and solve business problems
• Monitor health, usage and overall compliance of ServiceNow and its applications
• Assist in building and maintaining internal technical documentation, manuals, policies, and processes
• Understand how ServiceNow can enable the client to become more efficient and configure the platform to achieve measurable benefits
• Coordinate application and platform upgrades
• Develop systems integrations and process automation
• Configure and maintain SLA, Catalog items and their associated workflows
• General support, administration and maintenance of ServiceNow platform and associated applications
• Working closely with IT and business partners to configure and improve core platform capabilities in accordance with ITIL best practices
• Configuration of role-based workspaces
• Configuration of AI Skills

ServiceNow Administrator – Developer

• Designing the full testing framework - including unit, integration, system, regression, UAT, and performance testing - tailored to the ServiceNow customization;
• Collaborating closely with the project team to understand application requirements, create test cases, and ensure comprehensive test coverage;
• Coordinating with business owners, developers, and end-user representatives to ensure test scenarios reflect real-world usage across different regions, roles, and support request types;
• Reviewing manual test cases and user stories in Azure DevOps projects;
• Creating and managing test cases, test data, and defects in Azure DevOps;
• Participating in Sprint planning and retrospective sessions.

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ServiceNow Administrator – Developer

QA Automation Engineer – ServiceNow