Security Operations

• Demonstrates strong and effective communication skills
• Trains team members
• Acts as subject matter expert (SME) in one or more security domains
• Supports security incident reporting and escalation processes
• Evaluates technical threats, risks, and emerging attack vectors

Senior IT Specialist, Security Operations Center

• Monitor and triage security alerts from SIEM, EDR, and other security tools
• Perform alert analysis including threat identification, severity classification, and data gathering
• Conduct incident analysis and investigation
• Execute response actions (manual or automated) to contain or remediate threats
• Provide recommendations based on incident findings
• Gather additional information as required by customers or escalation teams
• Escalate complex incidents to L2/L3 teams when necessary
• Document incidents, actions, and findings in ticketing systems
• Ensure compliance with SLAs and SOPs
• Participate in shift rotations (including nights, weekends, and holidays)
• Collaborate with team members and contribute to continuous improvement initiatives

L1 SOC Analyst

• Assist in maintaining and enforcing PCI-DSS compliance across client environments
• Help develop and document security templates, policies, SOPs, and audit artifacts
• Support creation of standardized security forms, checklists, and processes
• Coordinate with internal teams (L2/L3, Engineering) to ensure compliance alignment
• Assist in preparing for audits and collecting required documentation/evidence
• Monitor and track security-related tasks, requests, and remediation efforts
• Contribute to continuous improvement of security protocols and procedures

IT Security Operations Engineer

• Accurately review, validate, and process high-volume sales orders, change requests, and cancellations received from the Sales team or customers into the system (e.g., SAP, Oracle, Salesforce).
• Verify all critical order elements, including product codes, pricing, quantity, delivery dates, shipping instructions, and customer account details, ensuring alignment with the sales quote and company policy.
• Ensure all necessary contractual documentation, customer-specific terms, and internal approvals (e.g., credit checks, legal review) are attached or referenced before finalizing the order.
• Proactively communicate with the Sales team, Finance, and Inventory regarding any discrepancies found in pricing, product availability, delivery timelines, or incomplete documentation to resolve issues quickly and prevent order delays.
• Maintain the integrity of customer and order data within the ERP/CRM system, performing regular audits and updates as required.
• Identify bottlenecks or inefficiencies in the order creation process and recommend solutions to standardize and streamline workflows for faster processing.
• Assist in generating reports related to order volumes, processing times, and common data errors to support Sales Operations analysis.

SOC Analyst

• Monitor Delinea security platforms to identify, investigate, and respond to security events.
• Lead cross-functional response coordination for security incidents.
• Develop, design, and implement security operations enhancements to reduce risk.
• Work with other business areas to enhance security and provide security awareness.
• Research, evaluate, and implement security products and services as directed by security management.

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