Security Operations

• Utilize various physical security asset monitoring and surveillance systems to detect potential unauthorized access, suspicious activity, or other security incidents
• Monitor open-source threat intelligence and other internal SaaS tools to maintain situational awareness of persistent or emergency global events with potential or direct impact to operations
• Support access control and visitor management processes
• Manage security-related calls for service and provide general guidance to employees, vendors, and guests
• Maintain awareness of business travelers and personnel accessing Twilio facilities
• Partner with local site security teams to escalate and dispatch resources for incident and alarm response
• Review travel requests to elevated risk locations, assist travelers through the approval process, and cross-reference live itineraries with external incidents
• Perform the first point of incident intake across a variety of emergencies, including medical emergencies, natural disasters, fire/evacuation, travel disruptions, and security incidents
• Assess and triage events and incidents to determine their impact to operations
• Dispatch and coordinate response with emergency response personnel
• Communicate effectively on emerging incidents to large audiences to share situational awareness or tactical updates as warranted
• Maintain real-time incident documentation for reporting and analysis
• Perform Life-Safety checks for Twilio in areas impacted by potentially life-threatening conditions
• Participate in post-incident reviews to document and implement corrective action and improvements to future response
• Maintain a strong understanding of security and emergency standard operating procedures
• Utilize critical thinking and problem solving skills to analyse situations and implement solutions
• Support large projects that will improve Twilio’s GSOC capabilities and initiatives

Global Security Operations Center Operator

• Own the end-to-end application security pipeline: SAST, DAST, SCA, secrets detection, IaC scanning, and container scanning across the Enterprise code estate
• Define and enforce control gates
• Manage the pipeline gating philosophy
• Own the exception register, including time-bound exceptions with named compensating controls and expiry dates
• Drive migration of production code into Enterprise GitHub to enable uniform scanning, gating, and provenance tracking
• Analyze modern and legacy programming languages
• Operationalize Cisco AI Defense and Multi-Cloud Defense across the major public cloud providers
• Serve as a technical advisor to the AIGC, delivering validation reports, AI SBOMs, and risk inputs
• Define and enforce AI guardrails policy including data classification enforcement, prompt injection defense, output safety controls, and agent action/tool-use limits partnering with development and product teams
• Oversee the phased AI Defense deployment roadmap from foundation through full enforcement
• Consult on shadow AI discovery and employee AI tool usage
• Lead the DevSecOps Analyst, setting priorities, developing skills, and reviewing work quality
• Coordinate the engineering resources on pipeline engineering, tool administration, and cloud posture work
• Build and sustain a security champions network with champions in each development team, providing coaching, training, and support
• Publish program metrics regularly

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Global Security Operations Center Operator

Lead, Dev SecOps