Scrum Master

• Facilitate Scrum ceremonies (stand-ups, sprint planning, reviews, retrospectives);
• Coach teams on Agile best practices and continuous improvement;
• Remove impediments and ensure steady delivery momentum;
• Support backlog readiness and sprint predictability.
• Coordinate multiple teams within an Agile Release Train (ART);
• Lead PI Planning, Scrum of Scrums, System Demos, Inspect & Adapt sessions;
• Manage dependencies, risks, and escalations.
• Support end-to-end delivery of Salesforce CRM solutions (design to adoption);
• Coordinate across business (Sales, Service, Operations) and technology teams;
• Align delivery with CRM roadmap and transformation goals.
• Engage senior stakeholders and program sponsors;
• Provide executive-level reporting on delivery, risks, and performance;
• Ensure governance adherence (RAID logs, escalation paths, decision tracking).
• Monitor KPIs (velocity, quality, predictability);
• Identify optimization opportunities across teams and processes.

Scrum Master – RTE

• Hands-on Coach to influence change to increase the flow of valuable outcomes through Squads;
• Partner with Product Owners and Crew leadership to enable the adoption of Agile practices, methods and mindset and assist in continuously improving ways of working to deliver value;
• Guide Squads in applying Lean principles to identify and eliminate waste, enhance value delivery, and improve overall efficiency.
• Coach Squads, leaders, and stakeholders on Agile values, principles, and practices with an emphasis on requirements quality;
• Influence leadership at all levels and other stakeholders to drive the culture change required to embed agility;
• Establish and track key Agile metrics to measure.

Agile Coach

• Acts as a facilitator so team members can work smoothly and effectively at a sustainable pace, continuously optimizing their way of working
• Leads team ceremonies (daily stand-ups, planning, retrospectives, etc.) to maximize their value and impact on overall performance
• Supports team members in assigning and tracking tasks through to completion, reinforcing accountability and autonomy
• Contributes to backlog creation and ensures their consistency and continuous updating
• Ensures teams focus on deliverables that are a priority for the business
• Coaches teams in estimation, planning, and managing commitments, promoting increased predictability
• Promotes values such as trust and respect and encourages issues to be raised openly and resolved collaboratively
• Facilitates the removal of impediments, including those with cross-functional or organizational scope
• Coordinates dependencies with other teams and helps align initiatives, particularly in multi-team or program contexts
• Plays an active role in the continuous improvement of agile practices at both team and organizational levels
• Trains and supports team members and certain stakeholders in adopting and evolving agile practices
• Ensures visibility of progress and performance to stakeholders by providing and interpreting relevant flow metrics and indicators to support decision-making
• Contributes, through your expertise, to the evolution of product management and delivery practices within the organization

• Lead and facilitate Agile/Scrum ceremonies including daily stand-ups, sprint planning, retrospectives, and backlog grooming.
• Work closely with engineering and cross-functional teams to drive Agile implementation and transformation initiatives.
• Remove impediments and support teams in achieving sprint and project goals.
• Partner with Product Owners, stakeholders, and development teams to ensure alignment on priorities and deliverables.
• Track sprint progress, team velocity, risks, and dependencies using Agile management tools.
• Promote Agile best practices and continuous improvement across teams.
• Support release planning and ensure timely delivery of projects.
• Drive effective communication between business, technical teams, and leadership.

Scrum Master Lead

• Facilitate all Scrum ceremonies including Sprint Planning, Daily Stand ups, Sprint Reviews, and Retrospectives, ensuring adherence to Scrum framework and Agile best practices.
• Enable teams to meet sprint commitments, delivery timelines, and quality standards.
• Identify, remove, and proactively escalate impediments and risks impacting team progress.
• Promote self organization, accountability, and continuous improvement within the team.
• Track, analyze, and communicate Agile metrics such as velocity, burndown, capacity, and sprint progress to drive transparency and improvement.
• Support the Product Owner with backlog refinement, sprint readiness, and prioritization.
• Ensure user stories meet Definition of Ready (DoR) and Definition of Done (DoD).
• Participate in Scrum of Scrums to manage cross team dependencies and resolve inter team challenges.
• Collaborate with other Scrum Masters to ensure effective coordination across teams.
• Provide regular updates on delivery status, risks, and dependencies to stakeholders.
• Coach team members on Agile principles and Scrum practices, reinforcing consistent adoption across teams.

• Facilitate all Scrum events (daily stand‑ups, sprint planning, reviews, refinements, and retrospectives) for one or more Agile teams
• Support the delivery of complex initiatives that may involve multiple systems, teams, or stakeholder groups
• Identify, surface, and help resolve risks, issues, dependencies, and blockers, collaborating beyond the Scrum team as needed
• Monitor team progress and provide clear, meaningful updates to delivery and leadership partners
• Coach and mentor Agile teams — and less experienced Scrum Masters — in Agile values, practices, and continuous improvement
• Foster strong collaboration and transparency between technology teams, business partners, and stakeholders
• Contribute to broader conversations around Agile maturity, ways of working, and process improvement across IT

Senior Scrum Master

• Act as a coach and mentor to development teams and the management team;
• Support Scrum Masters to help them master their role;
• Assist teams in applying Agile methodology to projects;
• Act as a facilitator by helping to foster communication between the various stakeholders in a project or organization;
• Stay at the cutting edge of Agile development practices and promote their use.

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