Salesforce Developer

• Operate as a hybrid Tech Lead and Scrum Master, owning and running the Daily Standup as the team's delivery control point, ensuring blockers, dependencies, decisions, and next actions are visible every day.
• Balance sprint execution, facilitation, and impediment removal with hands-on technical leadership - building Proof of Concepts, de-risking complex Salesforce, MuleSoft, Agentic AI, voice, and NICE integration patterns, and pairing with developers to debug difficult issues.
• Unblock and align MuleSoft developers during sprints by defining and enforcing API contracts and data handshakes between Salesforce and MuleSoft, keeping both development streams synchronised.
• Lead technical delivery for the Service PDO across the IMG region, supporting the post-sales customer lifecycle, call centre operations, dealership service processes, booking flows, and case management.
• Support delivery of cutting-edge Agentic and AI-enabled service solutions, including Salesforce voice assistants, AI booking agents, Service Cloud Voice, Agentforce capabilities, and NICE integrations.
• Actively participate in the Design Authority, championing a low-code/no-code approach and ensuring declarative Salesforce capabilities are fully considered before custom code is introduced.
• Enforce strong peer review, clear technical standards, and maintainable solution patterns across Salesforce and MuleSoft delivery to prevent poor-quality code or configuration reaching production.
• Proactively audit existing Salesforce capabilities and entitlements to maximise value from current licences and provide informed recommendations on strategic new purchases where there's a clear business case.
• Coach and unblock Salesforce Developers, MuleSoft Developers, and Business Analysts through pairing, design walkthroughs, and delivery-focused mentoring.
• Partner with Business Analysts before sprint planning to ensure user stories meet the Definition of Ready, improving sprint predictability and reducing rework.

Salesforce Technical Lead

• Develop and configure Salesforce solutions to address specific client needs.
• Communicate effectively to both technical and non-technical audiences, bridging business and technology.
• Write and refine tasks, and participate in Agile ceremonies and iterative delivery.
• Apply foundational knowledge of data integration concepts to support Salesforce applications.

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Salesforce Technical Lead

Junior Salesforce Developer