Salesforce Administrator

• Own day-to-day configuration, support, maintenance, and improvement of the Salesforce instance for the Commercial team.
• Design, build, and maintain advanced workflows, automation, validation rules, approval processes, and page layouts using Salesforce Flow and other declarative tools.
• Support and evolve integrated workflows between Salesforce and other systems (e.g., HubSpot, SalesLoft, LeanData, Slack).
• Build and manage Slack integrations that enable real-time notifications, workflow automation, and improved collaboration across the Commercial organization.
• Collaborate with Product Development’s Salesforce team to ensure scalable, secure, and aligned platform governance.
• Partner with Sales, Enterprise Marketing (including HubSpot users), and Operations stakeholders to understand their business processes and translate them into scalable system solutions.
• Analyze existing sales workflows and identify opportunities to streamline processes, reduce manual work, and improve pipeline visibility.
• Ensure the accuracy and integrity of Commercial Salesforce data through monitoring, deduplication, and maintenance routines.
• Design and maintain advanced reporting and dashboards that provide clear insights into pipeline health, sales performance, and operational efficiency.
• Enable Commercial teams to access and utilize real-time data through dashboards, reporting frameworks, and best practices.
• Be the go-to resource for troubleshooting, support, and training for Commercial Salesforce users.
• Create documentation, training materials, and standard operating procedures for internal use.
• Drive the roadmap for Commercial team Salesforce usage and future evolution of our GTM systems strategy with cross-functional input.
• Operate with a builder’s mindset—taking ownership of near-term updates while recognizing the need to design the system for long-term growth.

• Own Salesforce administration, including user setup, permissions, profiles, roles, and access controls.
• Manage support intake and triage, resolving Tier 1 and Tier 2 issues across Salesforce.
• Build and maintain objects, fields, page layouts, and validation rules.
• Maintain data integrity through monitoring, cleanup, deduplication, and governance processes.
• Create and maintain dashboards, reports, and analytics to support business decision-making.
• Support release management, sandbox testing, deployments, and documentation of changes.
• Maintain integrations between Salesforce and external systems, partnering with Engineering as needed.
• Develop and enforce Salesforce best practices, standards, and process documentation.
• Support training and enablement for internal teams to ensure good practices.
• Perform other duties as assigned to support organizational or operational priorities.

• Designs and develops applications using a variety of development languages such as Java, C++, C# and SQL.
• Complies with coding standards and development processes to ensure quality.
• Analyzes system requirements and existing business processes and information systems.
• Participates in business process reviews.
• Assists in systems planning, scheduling and implementation.
• Initiates corrective action to stay on schedule.
• Assists with server troubleshooting/configuration and site architecture.
• Designs and develops components for all application tiers, including but not limited to UX, business logic, database access and web services.
• Develops automation techniques to enable end-user content publishing and communicating with existing content management systems.
• Creates prototypes and codes, tests, debugs, documents and implements moderately complex software applications.
• Provides assistance and guidance to other staff on issues related to Java development.

• Partner with the Sr. Director and Minnesota Senior Leadership Team to design and implement the annual Arc of the Year plan, ensuring alignment with statewide goals and priorities.
• Coordinate workflows and priorities across departments and regions to support program delivery, adjusting strategies as needed to remain responsive to changing conditions.
• Translate organizational vision into actionable strategies and support Senior Managers in building work plans that drive member enrollment, retention of members/partners/funders, and overall program impact.
• Serve as a connector between the Senior Leadership Team, Senior Managers, and external stakeholders to ensure clear, consistent, and timely communication of goals, expectations, and priorities.
• Coordinate and manage internal and external meetings, agendas, and visits from state, private, and federal funders or local stakeholders.
• Represent the department with key stakeholders at meetings and events, ensuring alignment, engagement, and accountability across teams.
• Supervise assigned staff and project teams, providing coaching, direction, and resources to promote leadership, collaboration, and a culture of excellence.
• Establish and track key metrics (recruitment, retention, satisfaction, site partnership quality), using data and feedback to drive continuous improvement and report outcomes to the Senior Director and leadership team.

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Salesforce Administrator

Salesforce Administrator

Salesforce Administrator

Senior Salesforce Administrator