Salesforce Administrator

• Act as the senior subject-matter expert for Salesforce administration across Group central functions.
• Configure and optimise Salesforce solutions, including objects, flows, validation rules, page layouts, record types, and dashboards.
• Manage Salesforce security, including roles, profiles, permission sets, and data access controls.
• Support and maintain integrations between Salesforce and enterprise platforms such as Anaplan and other third-party systems.
• Troubleshoot and resolve complex Salesforce issues, providing expert support and guidance to users.
• Build strong relationships with stakeholders across Finance, Risk, Audit, Compliance, and Operations to understand business needs and drive improvements.
• Partner with the Salesforce Product Owner to shape requirements, prioritise enhancements, and refine the product backlog.
• Facilitate requirements workshops and translate business needs into clear user stories, functional specifications, and process improvements.
• Own the end-to-end Salesforce release management process, including sandbox strategy, deployments, and change control governance.
• Coordinate releases across development, testing, and production environments, ensuring minimal business disruption.
• Develop and execute testing activities, including functional, regression, and integration testing, ensuring solutions meet quality standards.
• Champion Salesforce best practice, data quality, governance standards, and continuous improvement across the organisation.

Senior Salesforce Administrator

• You’ll embrace new technologies, and quickly level up your knowledge of our systems
• You’ll educate and empower your coworkers on how to leverage technology to improve performance
• You’ll provide top-tier support to internal customers, leading by example
• You’ll work closely with Sales Enablement and Revenue Operations teams to implement innovative solutions
• By leading the implementation of new ideas, you’ll optimise our systems and empower our reps.

• Participating in discovery sessions/workshops with business process stakeholders and users to gather/update solution requirements, performing gap analysis between Salesforce capabilities and enhancement needs
• Analysing user stories and translating these into deliverable working solutions and complete test scenarios
• Lead or assist with the design, development, testing and delivery of functional solutions within Salesforce, prioritising scalable, declaratively developed solutions
• Participating in user acceptance testing sessions
• Delivering user training
• Creating relevant user and administrator documentation to support solution rollouts
• 2nd line Salesforce BAU support
• Monitoring the internal ticketing system to ensure business queries are addressed in a timely manner
• Where relevant supporting / mentoring a junior administrator
• Tackling technical debt, including rationalisation and optimisation of existing automation
• Designing, building and maintaining complex record-triggered, scheduled and screen flows
• Identifying data quality issues and managing resolution of such instances
• Supporting Finance and Accounts teams with troubleshooting of Certinia PSA and Accounting (FFA) related issues
• Investigating financial data discrepancies including revenue recognition, billing, project financials, and accounting postings
• Working closely with Finance stakeholders to improve financial processes within Salesforce and Certinia
• Drawing on your Salesforce experience to identify opportunities to recommend scalable technical and/or 3rd party solutions to the Salesforce roadmap.

• Own the day-to-day management, maintenance, and ongoing evolution of our Salesforce environment
• Configure and maintain objects, fields, page layouts, validation rules, and Flows
• Design scalable data models and processes across pipeline, renewals, and customer lifecycle
• Ensure best practices are followed to maintain data integrity and avoid technical debt
• Translate business requirements into robust, scalable Salesforce solutions
• Manage user access, roles, profiles, and permissions
• Own and manage the broader GTM tech stack (e.g. HubSpot, Salesloft, Attention, intent tooling, and others)
• Ensure systems are well integrated, aligned, and support end-to-end GTM workflows
• Maintain system health, performance, and reliability
• Build and optimise automations across Salesforce and other tools to improve efficiency
• Identify opportunities to reduce manual work and streamline processes
• Drive adoption and effective usage of systems across Sales, Marketing, and Customer Success

• Serve as a primary system administrator for the Salesforce at The Telegraph.
• Handle all basic administrative functions including user account maintenance, reports and dashboards, workflows and other routine tasks
• Complete regular internal system audits and prepare for upgrades
• Coordinate the evaluation, scope and completion of support tickets and new development requests.
• Work with Telegraph stakeholders and teams to help establish suitable processes for a smooth support in administrative, development, and change management activities
• Responsible for managing the Salesforce team deployments and ensuring sandboxes are matching production
• Assist in training of new users, and grow the Salesforce.com skill set across the organization
• Document development and releases in Jira and Confluence

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Senior Salesforce Administrator

Salesforce Administrator

Salesforce Administrator

Senior Salesforce Administrator

Salesforce Administrator