Salesforce Administrator

• Manage Salesforce user accounts, profiles, permission sets, and access controls
• Create, modify, deactivate, and maintain users following security and governance best practices
• Configure and manage Salesforce sandbox environments for development, testing, and QA purposes
• Collaborate with development teams to promote code changes and updates across Salesforce environments
• Monitor workflow queues, automation processes, and system performance to ensure operational efficiency
• Troubleshoot and resolve workflow, automation, and system-related issues
• Support and maintain integrations with external platforms including AWS Connect, ServiceNow, and Azure AD
• Configure and maintain identity provider integrations with a strong focus on Azure AD and Single Sign-On (SSO) functionality
• Ensure secure authentication and access management across integrated systems
• Maintain Salesforce configurations, customizations, workflows, and documentation
• Provide end-user support, troubleshooting, and training as needed
• Collaborate with technical and business teams to support operational improvements and system enhancements
• Ensure compliance with organizational security standards and governance policies

Salesforce Administrator – Contract

• Own Salesforce administration, including user setup, permissions, profiles, roles, and access controls.
• Manage support intake and triage, resolving Tier 1 and Tier 2 issues across Salesforce.
• Build and maintain objects, fields, page layouts, and validation rules.
• Maintain data integrity through monitoring, cleanup, deduplication, and governance processes.
• Create and maintain dashboards, reports, and analytics to support business decision-making.
• Support release management, sandbox testing, deployments, and documentation of changes.
• Maintain integrations between Salesforce and external systems, partnering with Engineering as needed.
• Develop and enforce Salesforce best practices, standards, and process documentation.
• Support training and enablement for internal teams to ensure good practices.
• Perform other duties as assigned to support organizational or operational priorities.

• Serve as a primary platform owner for Salesforce, accountable for production stability, reliability, and performance
• Lead advanced Salesforce administration activities including configuration, security model design, automation, data management, and environment strategy
• Proactively identify and remediate risks related to technical debt, scalability, performance, and security
• Partner with support, monitoring, and incident teams to meet SLAs and drive root - cause resolution for production issues
• Actively participate in and support Salesforce Design Authority / governance forums, ensuring solutions align to enterprise architecture and platform standards
• Review and influence solution designs, enforcing best practices around configuration vs. customization, data integrity, and long - term maintainability
• Define and evolve administrative standards, guardrails, and operating procedures across the Salesforce ecosystem
• Play a key role in release management, environment readiness, and deployment coordination in partnership with Release Managers and DevOps teams
• Ensure admin - owned changes are well - designed, tested, documented, and production - ready
• Support and mature DevOps, CI/CD, and backup/recovery processes as they relate to admin - managed components
• Serve as a technical leader and mentor for Salesforce Administrators and developers, raising overall platform maturity
• Lead knowledge - sharing sessions, working groups, and admin community forums
• Provide hands - on coaching to build admin capability across delivery teams and reduce single - points - of - failure
• Collaborate closely with Product Owners, Solution Architects, Developers, Data teams, and Business stakeholders to translate business needs into scalable platform solutions
• Support platform initiatives such as license optimization, app rationalization, new Salesforce feature adoption, and roadmap planning
• Evaluate new Salesforce capabilities and AppExchange solutions, providing recommendations grounded in enterprise impact and ROI

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Salesforce Administrator – Contract

Salesforce Administrator

Principal Salesforce Administrator