Salesforce Administrator

• Handle incoming support requests: manage tickets, root-cause analysis, communication, and quick wins; escalate appropriately and document solutions.
• Support Salesforce CPQ: assist with product/catalog updates, price rules, discounting logic, quote templates, approvals, troubleshooting, partnering with senior admins/engineers for complex changes.
• Administer core platform setup and governance: org health checks, release readiness, Sandbox management, and completion of day-to-day tasks to keep the org and its users operational
• Own user and access management: user provisioning/deprovisioning, roles, profiles, permission sets, public groups, OWD, and sharing rules; maintain a least-privilege model.
• Implement and maintain declarative configuration: fields, objects, page layouts, record types, Lightning apps, dynamic visibility, flows, validation rules, assignment rules, approval processes.
• Drive data quality: deduplication, data imports/updates (Data Loader/Import Wizard), validation and governance, backup/restore coordination, and health dashboards.
• Ensure security and compliance: apply platform security best practices, monitor session/login policies, and partner with IT/Sec on policies.
• Participate in Agile delivery: refinement, planning, standups, reviews; provide clear estimates, surface risks, and meet acceptance criteria.
• Maintain documentation and training: update admin runbooks, change logs, and “how-to” guides; deliver concise user enablement and release notes to drive adoption.
• Partner cross-functionally: gather feedback and customer insights, align individual work to team priorities, and coordinate with developers and data/integration teams.

• Serve on a team as one of the primary system administrators for the Salesforce.com environment.
• Design and implement complex business process logic and automation leveraging flow and Salesforce Platform Capabilities.
• Coordinate with Product Managers, Business Analysts and Engineers to design the best solution following the Salesforce Declarative Mindset.
• Partner with Product Management teams to help define our Product Roadmap of with Salesforce capabilities in mind.

Senior Salesforce Administrator

• This person would be required to interact with onshore client partners, talk to multiple sub business functions, and also act as a touchpoint for offshore junior team member
• 1 FTE from client will be POD leader and act as client manager
• Typical job role will require making changes / configure the sales force / changes
• Understanding of Flow is preferred (good to have and preferred)

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Salesforce Administrator

Senior Salesforce Administrator

Salesforce Administrator – Business Analyst