Salesforce Administrator

• Serve as the primary administrator and internal platform expert for Salesforce and Certinia environments
• Configure and maintain Salesforce workflows, automations, permissions, dashboards, reports, and custom objects
• Support and optimize business processes across Sales Cloud and Service Cloud
• Partner with business stakeholders to gather requirements and implement scalable platform solutions
• Manage user setup, profiles, roles, security settings, and system access
• Support integrations between Salesforce and third-party platforms
• Assist with data management, data quality initiatives, and system governance
• Troubleshoot system issues and provide end-user support and training
• Collaborate with technical teams and external partners on platform enhancements and ongoing optimization
• Maintain system documentation and support best practices around platform administration

Senior Salesforce Administrator

• Design and code functional programs and applications
• Produce fully functional software applications according to requirements
• Ensure consistent alignment of Sales and Marketing to optimize the sales process
• Provide Sales and Marketing with accurate reporting on the organization's key performance indicators
• Demonstrated ability to meet deadlines, handle and prioritize simultaneous requests
• Creative and analytical thinker with strong problem-solving skills
• Ability to critically evaluate information gathered from multiple sources

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Senior Salesforce Administrator

Salesforce Administrator