Salesforce Administrator

• Own continual improvement and enhancement of our Salesforce platform (focused on HealthCloud)
• Gather requirements and feedback, design scalable best practice solutions, and manage the product road map
• Responsible for all aspects of user management including support tickets, training, and designing solutions with user satisfaction top of mind
• All aspects of user and license management including new user setup/deactivation, roles, profiles, permissions, public groups, OWD, and sharing rules
• Salesforce configuration changes, including (but not limited to): flow, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, mobile administration, dashboards and reports
• Sandbox environment management
• Identify and gather requirements to translate into best practice(s) and scalable solutions with a focus on exceptional user experience
• Identify unused or underutilized platform features
• Create a platform roadmap and define priorities by liaising with stakeholders
• Own the communication of any platform changes to end users and stakeholders
• Manage data to improve Salesforce data quality, implement rules and automation as needed
• Proactive system maintenance including Security Reviews, Release Updates, Health Check, and Optimizer
• General Application Support
• Manage and address user support tickets
• Monitor and improve user adoption
• Create and conduct new user and ongoing user training
• Responsible for technical documentation
• Collaborate with and support integrated applications
• Other duties as assigned

• Lead the configuration and enhancement of core Sales and Service Cloud functionality including leads, opportunities, account/contact management, forecasting, territory management, sales workflows and case management, queues and knowledgebase content.
• Work closely with business teams and the AMS-partner to gather requirements, validate proposed solutions, and ensure configurations support business goals and processes.
• Support user acceptance testing (UAT) through test planning, coordination, and issue resolution to ensure high-quality releases.
• Serve as the primary administrator for Salesforce, managing incidents, troubleshooting issues, and ensuring platform performance and availability.
• Own and deliver enhancement requests including configuration changes, automation updates (e.g., flows, validation rules), and UI improvements, in collaboration with development teams.
• Act as a platform steward, promoting best practices and standardization, scalability, and adherence to enterprise governance standards.

Senior Salesforce Administrator

• Partner with the Sr. Director and Minnesota Senior Leadership Team to design and implement the annual Arc of the Year plan, ensuring alignment with statewide goals and priorities.
• Coordinate workflows and priorities across departments and regions to support program delivery, adjusting strategies as needed to remain responsive to changing conditions.
• Translate organizational vision into actionable strategies and support Senior Managers in building work plans that drive member enrollment, retention of members/partners/funders, and overall program impact.
• Serve as a connector between the Senior Leadership Team, Senior Managers, and external stakeholders to ensure clear, consistent, and timely communication of goals, expectations, and priorities.
• Coordinate and manage internal and external meetings, agendas, and visits from state, private, and federal funders or local stakeholders.
• Represent the department with key stakeholders at meetings and events, ensuring alignment, engagement, and accountability across teams.
• Supervise assigned staff and project teams, providing coaching, direction, and resources to promote leadership, collaboration, and a culture of excellence.
• Establish and track key metrics (recruitment, retention, satisfaction, site partnership quality), using data and feedback to drive continuous improvement and report outcomes to the Senior Director and leadership team.

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Salesforce Administrator

Senior Salesforce Administrator

Senior Salesforce Administrator