Sales

• Acquire new corporate customers locally using existing and new acquisition channels.
• Identify potential challenges and customer needs, converting leads into active, long-term customers.
• Drive additional repeat transactions by nurturing existing relationships and actively pursuing every lead.
• Guide new customers through the onboarding process, ensuring they fully understand and effectively use our platform.
• Conduct outbound calls and follow-up sessions to trigger first-time payments and support early adoption.
• Proactively engage with onboarded, inactive, and churned accounts to identify opportunities for reactivation and upselling.
• Monitor customer usage and satisfaction, addressing requests and complaints promptly to maintain a high level of service.
• Collaborate closely with internal teams (compliance, product, and operations) to relay customer feedback and contribute to continuous product improvements.
• Document customer interactions and success stories, sharing insights to build playbooks, refine strategies and develop effective sales materials.
• Serve as the voice of the customer, advocating for their needs and issues related to our products.
• Stay informed on competitive trends and emerging market dynamics in international payments and fintech locally, using these insights to propose process improvements and innovative solutions.

Sales Manager

Account Executive

• Develop and maintain a pipeline of potential clients by identifying and pursuing new business opportunities
• Conduct market research to understand customer needs, competitor activities, and market trends
• Meet and exceed sales targets through effective negotiation and customer relationship management
• Prepare and deliver compelling sales presentations and proposals to prospective clients
• Collaborate with the Customer Service and Operations teams to ensure seamless service delivery and customer satisfaction
• Maintain accurate records of sales activities and customer interactions in the CRM system
• Provide regular sales performance reports to the management team

External Sales Representative

• Support the Sales Director’s business decisions by executing and monitoring the commercial strategy within the department
• Review and dispatch leads according to the strategy defined at Group level
• Review, accept, or reject customer qualification exceptions
• Perform system maintenance
• Promote CMA CGM Support Group services and non-maritime products (e-commerce, VAS, intermodal, CEVA…)
• Support Inside/Outside Sales for a dedicated customer portfolio
• Follow up on quotations sent, expiring, not booked, and lost customers, and take appropriate actions
• Follow up with digitized customers via phone calls/reminders based on customer qualification priorities defined at Group level
• Support customers in the use of SpotOn
• Promote CMA CGM Group services and non-maritime products (e-commerce, VAS, intermodal, CEVA…)
• Ensure customers comply with sales-stage compliance rules
• Drive follow-up on quotations sent, not booked, and lost customers
• Manage territories (assign business partners to territories, clean up partner codes, etc.)
• Update and support target setting and ensure the quality of targets from Agency Management / RO / HO sales & Lines
• Participate in sales projects launched by RO/HO
• Communicate to the Sales team about changes coming from RO CCO
• Train and monitor Sales team adoption of sales processes and sales tools; ensure refresher trainings are regularly organized
• Contribute to dispute resolution (when related to quotations) and liaise with Pricers & Customer Care on Freight & DDSM claims
• Handle non-direct sales actions in line with CCO guidance (waiver requests, marketing communications, etc.)
• Maintain local office news on the corporate website
• Monitor and follow up on Sales Team performance
• Monitor data in NOVA Analytics to improve and ensure data quality (visits, calls, leads, opportunities, contacts)
• Identify market size, ensure the team collects market intelligence, and prepare reporting
• Produce commentary and conduct special studies by verticals and report on sales performance / new business opportunities to the CCO, Agency Management and RO/HO
• Benchmark the competition

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Sales Manager

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