• Ensuring a stable, high-quality 24x7 Service Operation and Service Delivery for the SAP landscape, including SAP ECC / S/4HANA and related integration platforms (e.g., SAP PI / Integration Suite, SAP BTP, SAP RISE @ AWS)
• Managing and continuously improving ITILv4-based service management processes (Incident, Problem, Change, Service Request) in collaboration with IT service partners and SAP Basis teams
• Monitoring service performance and ensuring SLA compliance, proactively identifying risks, dependencies, and improvement opportunities
• Acting as a key point of contact for stakeholders, ensuring clear communication and alignment across a multicultural and distributed environment
• Driving data-based decision-making, including reporting, KPI tracking, forecasting, and defining actionable improvement plans
• Enhancing service quality and stakeholder satisfaction by reducing incidents, eliminating recurring issues, and improving operational efficiency
• Ensuring compliance with security standards, internal policies, and regulatory requirements
• Maintaining accurate and up-to-date service documentation (runbooks, procedures, service catalogues)
• Promoting Continual Service Improvement (CSI) through structured analysis of operational data
• Fostering collaboration and alignment across distributed teams (Portugal, Germany, India)

Service Manager, SAP Basis

• Review, analyze and approve access to SAP systems in compliance with Essity’s security standards and user access/SoD controls.
• Challenge and support users to ensure access is aligned with job roles and responsibilities and to reduce the number of SoD conflicts.
• Interaction and co-ordination with different Business stakeholders.
• Facilitate the timely execution of user access and SOD reviews by reviewers.
• Analyze SU53/Trace system error logs and identify user access and authentication issues.
• Work with SAP security related tables, SUIM etc.
• Design, build and test SAP roles.
• Collaborate with internal SAP tech services team, GAET Team, and other business stakeholders to ensure proper controls are in place for SAP roles and authorizations, and that ongoing governance is in place.
• Work and support on SAP GRC Access Control, including user provisioning analysis/approvals, segregation of duty management, emergency access, and role management.
• Incident management and troubleshooting.
• Direct interactions with business stakeholders and end users.

SAP Authorization Specialist

• Driving automation and digitalization of finance processes
• Playing a vital role in the S/4HANA transformation of our central ERP systems
• Improving existing and implement new features by customization based on changes in financial standards, legal requirements or as part of big projects
• Challenging and translating business requirements into SAP customization
• Consulting the business departments in SAP solutions available
• Defining and update the SAP architecture in the respective business domain
• Taking care of the SAP “3rd Level" operations of the respective SAP modules
• Collaborating with other external suppliers supporting in this domain

SAP Functional Expert, Invoice Verification – MM/FI

• Lead the SD portions of large‑scale SAP S/4HANA implementations, migrations, and global rollouts, ensuring alignment with enterprise ERP strategy and finance transformation objectives.
• Own SAP OTC solution architecture and design, balancing standardization, scalability, and business value.
• Act as the global process owner for OTC, covering order management, pricing, shipping, billing, and revenue handoff.
• Define and maintain global OTC process standards, templates, and governance models.
• Oversee all the S/4 process leads across OTC as they support the business in design, test, and implementation of standard processes globally.
• Provide senior oversight across SAP SD configuration areas including pricing, order management, delivery, billing, and ATP.
• Lead end‑to‑end OTC process design across Record‑to‑Report (R2R), Procure‑to‑Pay (P2P), and EWM/TM.
• Champion adoption of S/4HANA innovations such as Fiori apps, advanced ATP, and simplified data models, and real‑time analytics.
• Act as a trusted advisor to Sales and Operations leadership on process and system strategy.
• Translate business, regulatory, and commercial requirements into scalable SAP OTC solutions.

Senior SAP Commercial Process Lead

• Implement, configure, and maintain SAP SuccessFactors solutions across modules such as Employee Central and Performance & Goals, ensuring alignment with business requirements.
• Participate in implementation projects, migrations (on-premise to cloud and tenant-to-tenant) and post-go-live support activities, ensuring deliveries meet deadlines and quality standards.
• Perform functional analysis to define requirements, document HR processes, map master data, and design integration scenarios (APIs, OData, SFTP, SAP CPI/PI).
• Configure rules, workflows, permission/security roles, MDF objects, and integration adapters; develop extensions and customizations when necessary (SAP Cloud Platform / BTP optional).
• Prepare functional and technical documentation, user guides, test scenarios, and data migration plans, including data validation and reconciliation.
• Collaborate with technical teams, SAP consultants, and HR stakeholders to ensure solution adoption and provide end-user training.
• Contribute to effort estimates, delivery planning and deployment activities, and to the continuous improvement of group processes and practices.

SAP SuccessFactors Consultant

• Develop and maintain ABAP solutions for SAP ECC and SAP S/4HANA environments, including reports, interfaces, enhancements, user exits, and BAdIs
• Participate in development activities, incident resolution, and technical deliveries for implementation, migration, and support projects
• Collaborate with functional consultants and integration teams to define and validate technical requirements, data mappings, and integration scenarios (IDoc, RFC, APIs)
• Ensure code quality through development best practices, technical documentation, code reviews, and unit testing
• Contribute to effort estimates, delivery planning, deployment activities, and post-go-live support
• When applicable, participate in development on SAP BTP (Cloud Foundry / Kyma) and cloud integrations (optional)

SAP ABAP Consultant

• Participar em projetos de implementação, migração e suporte de SAP nas áreas de MM e SD, assegurando alinhamento com os requisitos de negócio.
• Configurar, testar e documentar processos SAP ECC e SAP S/4HANA (on‑premise e public cloud), garantindo boas práticas e qualidade das entregas.
• Realizar análise funcional para definição de requisitos, mapping de processos e validação de cenários de integração entre módulos.
• Colaborar com equipas técnicas e de negócio para resolução de incidentes, otimização de processos e suporte pós‑go‑live.
• Elaborar documentação técnica e funcional, manuais de utilizador e guias de configuração.
• Contribuir para estimativas, planos de teste e actividades de formação a utilizadores finais.

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