Robotics

• Lead service technicians on the team in the installation and repair of automated packaging and distribution equipment.
• Support the Operations Maintenance Team by designing solutions for difficult problems and managing projects.
• Help train, and mentor service technicians and contract technicians.
• Maintain and troubleshoot all conveyor systems in the building.
• Install, maintain, and troubleshoot relay logic, ladder diagrams, control components, photo-eyes, motor starters, limit switches, proximity sensors, solenoids, etc.
• Create, assign, and close out work orders with data including labor hours, equipment maintenance and parts used.
• Lead and audit preventative maintenance procedures.
• Maintain a positive working relationship across all of the Operations facility.

Senior Mechatronics, Robotics Technician – Mobile

• Work alongside technical teams and Customer Care SMEs to implement AI and RPA solutions that simplify workflows and boost operational efficiency.
• Assist with monitoring solution performance, detailing opportunities for continuous improvement.
• Support an optimized customer experience by incorporating customer experience considerations into day-to-day work and project activities.
• Work with business partners to ensure implemented changes meet customer and operational needs.
• Support project teams with business testing coordination and post-deployment support.
• Work together with business SMEs and the Enterprise RPA and AI Support team to find automation opportunities within Customer Care Operations.
• Assist with documenting process steps by working with SMEs and technical teams to develop understanding of processes targeted for automation.
• Help troubleshoot issues and support successful deployment of solutions.
• Support monitoring of AI processes and RPAs after launch and help detail change requests for continuous improvement.
• Support the definition and tracking of automation performance metrics, including collecting data and maintaining reporting inputs.
• Document guidelines for long-term AI and RPA adoption while adhering to established privacy, governance, security standards, and regulatory requirements.
• Communicate effectively with collaborators throughout the project lifecycle to ensure continued alignment between business goals and automation initiatives.

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Senior Mechatronics, Robotics Technician – Mobile

Analyst, Digital Process Automation