Robotics

• Assessment, design, and execution planning of improvement initiatives, including data collection, quantitative and qualitative analysis, SME interviews, process mapping, and gap analyses to identify opportunities for AI/ML, process improvements, automation, and optimizations.
• Synthesize insights, draw conclusions, and translate insights and recommendations into presentable slides and build a cohesive story.
• Provide objective advice, expertise, and specialist skills with the aim of creating value, maximizing growth, or improving business performance.
• Collaboration and partnership with Business Lines.
• Foster strong working relationships with various departments and SMEs.
• Support to business line leaders to ensure adoption and integration of new processes while promoting standards and tools for ongoing use within the business.
• Provide guidance and support to teams in navigating through change and uncertainty.
• Establish KPIs to measure effectiveness of improvement initiatives.
• Prepare regular presentations for senior management, highlighting progress, challenges, and recommended actions.
• Participate in the identification and assessment of potential new projects.
• Build collaboration and partnerships with Finance & Risk Partners

Process Automation, AI Solutions Specialist

• Design, develop, and maintain automated customer communication workflows using Quadient Inspire Designer, Process Automation, and Content Management
• Implement data integration and transformation processes to prepare data for personalized communications using Process Automation (Java, Groovy) and Designer
• Utilize data mapping and transformation tools to cleanse, enrich, and validate data
• Develop and maintain Java-based components for extending Process Automation’s functionality
• Strong working knowledge with Inspire Designer’s Inspire Native module and the transformation of precomposed documents
• Standardize and follow quality assurance and testing procedures for Inspire workflows
• Identify defects, develop fixes, and support post-implementation issue resolution
• Collaborate with business analysts and stakeholders to gather requirements and translate them into technical solutions when needed
• Troubleshoot and resolve issues related to Process Automation, Designer, and Content Management workflows and data processing
• Perform unit and integration testing to ensure the quality of developed solutions
• Document technical designs, implementations, workflow steps and cross training of team members
• Stay up to date with the latest Quadient Inspire features and best practices
• Contribute to the continuous improvement of our customer communication processes
• Collaborate with team members and provide guidance or knowledge sharing on complex workflow solutions as needed

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Process Automation, AI Solutions Specialist

Inspire Developer – Process Automation, Designer Focused