Robotics

• Plans, develops, and coordinates in-house product training programs for clinical training personnel and customers
• Obtains information needed to prepare in-house training programs; prepares training materials; develops course content; determines methodology; and coordinates the development of training aids
• Ensures training program(s) meets company and customer objectives
• Maintains communication with customers to ensure effectiveness of training
• May utilize trainers with technical expertise
• Continuously revises lesson plans to meet new training requirements and to keep technical information up to date

Principal Training and Education Specialist – Robotics

• Provide L2 RPA production support for UiPath and Automation Anywhere bots, ensuring stable and reliable operation
• Monitor, triage, and resolve production incidents related to RPA automations
• Perform root cause analysis on bot failures, exceptions, and system errors; implement corrective actions
• Analyze logs, data, and system behavior to diagnose and resolve technical issues
• Manage incidents, service requests, and changes using ITSM tools such as ServiceNow and Jira
• Ensure production automations meet defined SLAs and operational OKRs
• Escalate critical or unresolved issues to L3/development teams with complete documentation
• Troubleshoot bot runner connectivity, orchestrator/control room issues, and execution failures
• Resolve scheduling, triggering, queue processing, credential, access, and permission-related issues
• Diagnose dependency, environment, data integrity, and application performance issues impacting bots
• Collaborate with RPA developers, business analysts, operations, and IT teams to resolve issues and improve automation stability
• Participate in stand‑ups, sprint reviews, and Change Advisory Board (CAB) meetings as required
• Maintain documentation for application configurations, troubleshooting steps, and resolution procedures
• Contribute to automation health dashboards and operational reporting metrics
• Analyze support trends and recurring issues to recommend enhancements, optimizations, and process hardening
• Communicate effectively with technical and non‑technical stakeholders, providing clear updates on issue status and resolutions

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Principal Training and Education Specialist – Robotics

Robotics Processing Automation Support Engineer