Referral Specialist

• Answer phone calls to provide information/referral services, including intakes, screenings, and referrals
• Assess callers’ needs and determine the appropriate level of intervention
• Utilize the 211 resource database to provide/record information about accessing social services
• Assist callers who speak different languages by utilizing the Language Line
• Participate in group discussions, team meetings, and trainings to build skills and strengthen team connections
• Other administrative tasks as assigned

211 Info & Referral Specialist handling calls for Granite United Way

Part-Time – 211 Info & Referral Specialist

211 Info & Referral Specialist providing information and referrals for Granite United Way. Assessing caller needs and connecting them to local services in a hybrid environment.

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Part-Time – 211 Info & Referral Specialist