QA Engineer

• Test complex fintech and crypto workflows, including transactions, card operations, swaps, KYC flows, asset transfers, and fiat on/off-ramps.
• Own quality hands-on: test new features yourself across mobile (iOS/Android), backend services, and back-office tools.
• Participate in feature design and delivery, identifying risks and quality considerations early in the development lifecycle.
• Investigate production issues, reproduce defects, and ensure root causes are addressed.
• Collaborate with developers on automated testing strategy and coverage.
• Design comprehensive test scenarios and acceptance criteria.
• Review automated test implementations to ensure meaningful coverage of business-critical functionality.
• Set the QA bar across the team by building out templates, checklists, and bug-reporting standards, while tracking key metrics (defect rate, escape rate, CFR/LT) and translating them into actionable reports.
• Keep production rock solid — overseeing monitoring across Sentry, Firebase, and Grafana, leading incident response and post-mortems, and digging into root causes to strengthen the system over time.
• Contribute to a quality-first engineering culture where testing is embedded into the development process.
• Support incident investigations, post-mortems, and continuous reliability improvements.
• Monitor product health using observability and analytics tools.
• Influence product and engineering decisions through data, technical analysis, and risk assessment.
• Help teams balance delivery speed with product reliability and customer trust.

Mobile QA Engineer – Expert

• Test complex fintech and crypto workflows, including transactions, card operations, swaps, KYC flows, asset transfers, and fiat on/off-ramps.
• Participate in feature design and delivery, identifying risks and quality considerations early in the development lifecycle.
• Investigate production issues, reproduce defects, and ensure root causes are addressed.
• Collaborate with developers on automated testing strategy and coverage.
• Design comprehensive test scenarios and acceptance criteria.
• Review automated test implementations to ensure meaningful coverage of business-critical functionality.
• Contribute to a quality-first engineering culture where testing is embedded into the development process.
• Support incident investigations, post-mortems, and continuous reliability improvements.
• Monitor product health using observability and analytics tools.
• Influence product and engineering decisions through data, technical analysis, and risk assessment.
• Help teams balance delivery speed with product reliability and customer trust.

QA Engineer – Mobile

• Shape and lead QA for a high-performing call centre, improving service quality, reducing issues and championing a customer-first culture in luxury e-commerce.
• Design and evolve a holistic Quality Assurance framework that spans the entire Service Experience.
• Champion the Voice of the Customer (VoC) program and transform raw NPS and CSAT data into strategic narratives.
• Define quality standards for AI agents and chatbots.
• Conduct rigorous quality audits of human interactions, providing bespoke coaching to ensure communications reflect the sophistication and empathy expected.
• Lead calibration sessions with Operational Managers to align on subjective quality metrics.
• Oversee the coaching lifecycle to develop agents into brand ambassadors.
• Elevate reviews to

Quality Assurance Manager

• Test Strategy & Planning: Design and maintain test plans, test cases, and checklists for web and mobile features, prioritising risk-based coverage and regulatory requirements.
• Manual Testing Execution: Execute exploratory, functional, regression, and acceptance testing across different environments and devices.
• Cross-functional Collaboration: Work with Product Managers, Developers, and Support to define acceptance criteria, participate in grooming sessions, and provide early quality feedback during discovery.
• Documentation & Reporting: Maintain test documentation, produce actionable bug reports, and communicate quality metrics and release risk to stakeholders.
• Continuous Improvement: Contribute to improving QA processes, introduce practical checklists, and collaborate with engineers to increase testability and automation coverage over time.

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