Project Manager

• Execute marketing campaigns for Home Appliances (e.g., refrigerators, washing machines, vacuum cleaners, built-in technique), ensuring timely and high-quality delivery across channels.
• Prepare communication assets in line with HQ direction and local marketing plans.
• Coordinate campaign rollouts across ATL and BTL channels, including digital, retail, and partner activities.
• Collaborate with channel partners by providing marketing materials and supporting execution in line with Samsung standards.
• Track campaign implementation and collect performance data, preparing regular reports and post-campaign summaries.
• Support promotional campaigns (e.g., bundles, seasonal offers), including asset preparation, webpage updates, and coordination with stakeholders.
• Work closely with external agencies (creative, media) to ensure smooth and timely execution of campaigns.
• Align with internal teams (Product Marketing, Sales, Retail, E-commerce, PR, Social, and CRM) to ensure consistency and effectiveness of marketing activities.
• Monitor market trends and competitor activities to support campaign optimization and idea generation.

Junior Marketing Project Manager – Home Appliances

• Lead and develop customer support and knowledge management projects to enhance customer experience and self-service capabilities: including the adoption of ai-tools and processes to improve the efficiency and lower the resource profile of the Customer Support function within Mapon;
• Supervise the process of Help Center and customer-facing content development, ensuring quality, relevance, and usability;
• Collaborate closely with Product, Marketing, Technician and Customer Support teams to ensure timely information flow and aligned communication: helping to resolve systemic issues, and deliver industry-best customer experiences;
• Coordinate and support the work of the customer support specialists team: task prioritisation, quality control, and performance evaluation;
• Initiate improvements in customer experience processes based on data, customer feedback, and collaboration insights;
• Participate in testing new features and assist in preparing support materials prior to public releases.

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Junior Marketing Project Manager – Home Appliances

Global Client Support Project Manager