Program Manager

• Lead and deliver large-scale enterprise transformation programs
• Own end-to-end program strategy, governance, planning, and execution across multiple interdependent projects and workstreams
• Ensure alignment across business, technology, and delivery teams
• Engage with strong stakeholder engagement, executive presence, and the ability to influence and align senior stakeholders across the client organization
• Manage risks proactively and communicate progress to senior leadership
• Train and align business readiness and new capabilities into workflows

Program Director – Enterprise Transformation

• Support execution of APAC Technical Service regional strategies by coordinating workstreams, tracking progress, and preparing structured updates for leadership
• Consolidate feedback and insights from markets to support decision-making, planning, and alignment across the region
• Monitor risks, dependencies, and timelines and ensure they are clearly communicated to management
• Help maintain documentation, program plans, and communication materials used in regional governance
• Facilitate alignment between global, regional, and local service priorities, ensuring markets can adopt regional guidance while retaining local flexibility
• Build strong relationships with Service leaders and teams to promote collaboration and trust
• Organize workshops, calls, and communities of practice to support knowledge sharing
• Assist in preparing regional reporting and performance summaries that improve visibility of service metrics, trends, and opportunities
• Perform basic data analysis and consolidate information from countries for regional reviews
• Contribute to discussions on service process improvements and the evolution of the regional operating model

• Responsible for planning and coordinating all aspects of internal information, system-specific projects from initiation to delivery
• Projects often involve network, server, or software implementation and upgrades, and PC deployment
• Manages multiple, cross-functional and technical projects
• Partner with functional teams during initiation, plan, design, procurement, deployment, and post deployment phases
• Responsible for managing/tracking program milestones, timeline, and overall deliverables
• Engage in creating and maintaining comprehensive project documentation including schedules, reviews, process documents, risk analysis, etc.
• Participate in the definition of project scope and objectives, involving all relevant stakeholders and ensuring technical feasibility
• Participate in driving project lifecycle milestones from concept commit through project closure and advocate change management
• Use metrics and KPIs to measure project performance using appropriate tools and techniques, and provide regular status updates
• Participate in internal process improvements; remove gaps, across multiple teams and functions
• Ensure risks are accounted for and provide risk mitigation strategies
• Be a point of contact for vendor partners and internal stakeholders
• Coordinate and assist with regularly scheduled meetings with core teams
• Take an active role in evaluation of post project results against metrics; recommend or implement changes to improve delivery practices/processes.
• Other duties as required.

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Program Director – Enterprise Transformation

Program Manager

Project & Program Management II