Program Manager

• Organizes and coordinates multiple large and/or complex customer facing or internal programs.
• Provides strategic guidance to team and project managers in ways that promote ACI's culture.
• Coordinates departmental or cross-functional teams, focused on the delivery of new products/systems or upgrade of existing products/systems.
• Partners with stakeholders’ business unit leaders to translate their objectives into manageable programs that will execute upon those strategies.
• Monitors the program from initiation through implementation and delivery.
• Accountable for planning and directing schedules, managing resource needs and monitoring budget/spending.
• Organizes cross-functional activities, ensuring completion of the program on time, with agreed upon scope, within budget and of the highest quality.
• Provides dashboard reporting at a program level and leads update meetings.
• Takes a leadership role in managing one or more complex, programs critical to the success of the customer and ACI.
• Leads team of project managers allocated to projects within the program.
• Manages program issues and risks through identification, evaluation, tracking, communication, escalating and mediation in an orderly manner.
• Facilitates successful negotiations such as resource constraints throughout the program.
• Coach and mentor junior associates in program and project methodologies, best practices, and build relationships with customers.
• Collaborate with peers to share lessons learned across multiple programs and portfolios and harvest best practices across the organization.
• Create an environment where team members feel secure sharing their opinions, skills, and knowledge without fear of being treated as insignificant.
• Communicates effectively across all levels of the organization to drive progress and keep leadership and all project stakeholders informed of program updates and status.

Principal Program Manager

• Lead end-to-end development and execution of global enablement programs—from scoping and planning to field rollout and impact/success measurement and reporting
• Build playbooks and supporting assets that package positioning, talk tracks, call guides, discovery questions, objection handling, and follow-up motions
• Ensure the execution of the assigned enablement programs is aligned with Go-To-Market priorities (e.g., product launches, industry focus, competitive wins, quarterly initiatives)
• Partner with Product Marketing to translate product/solution messaging into actionable field enablement
• Collaborate with Professional Services, Partner, Customer Success and Sales Enablement teams to integrate leading practices on how to best deploy the in-focus products/solutions and accelerate value realized by Customers
• Work with Sales Leaders to validate the enablement programs’ relevance, usability, and alignment with pipeline priorities
• Coordinate with Regional Enablement to localize and drive adoption of enablement programs in AMER and International markets
• Ensure the financial (and non-financial) impact of the programs is tracked - and supported by the right data and tooling
• Activate the managed programs through live enablement, async learning, and communications
• Establish consistent feedback loops with sales reps and other key stakeholders to improve the programs
• Adapt the managed programs regularly to reflect market changes, new product features, and competitive dynamics.
• Define the right KPIs for tracking adoption, engagement, and impact for each of the assigned programs
• Use data to refine the programs’ structure, delivery methods, and timing to maximize field effectiveness

Advisory Program Manager – Global Sales Enablement

• Lead, structure, and further develop both classical and agile portfolio management practices
• Oversee portfolio‑level financials, including CAPEX/OPEX planning, forecasting, budget tracking, and benefits realization
• Prepare and support governance routines (SteerCos, review boards) with high‑quality insights, reports, and decision‑ready materials
• Ensure portfolio governance standards, reporting structures, and processes are embedded across delivery teams
• Analyze current portfolio processes, identify pain points and maturity gaps, and design actionable improvement measures
• Collaborate with PMO and business/tech stakeholders to harmonize frameworks, methods, and tooling
• Drive prioritization, risk transparency, resource allocation overview, and portfolio reporting improvements
• Act as a key interface to senior stakeholders, including Domain Leads and the CIO
• Communicate and escalate clearly in complex or time‑sensitive situations (e.g., budget delays, strategic decisions)
• Facilitate workshops, alignment discussions, and portfolio decision processes
• Represent portfolio insights and recommendations confidently in front of senior leadership and governance boards
• Support transformational PMO capability building, not just delivery execution

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Principal Program Manager

Advisory Program Manager – Global Sales Enablement

Portfolio & Program Manager