Program Manager

• Manage day-to-day contract operations and assigned personnel.
• Supervise technical staff and monitor project performance.
• Ensure all contract deliverables, reports, and documentation are submitted accurately and on schedule.
• Track project milestones, schedules, and deliverables.
• Serve as the primary point of contact with the COR.
• Communicate project status, risks, schedule changes, security events, and service improvements.
• Ensure compliance with contract requirements, PWS, and Government policies.
• Coordinate with internal teams to support successful contract execution.

Task Manager – Contract Manager, DoD Healthcare Program

• Stay knowledgeable on government buying, competitive landscapes, and emerging digital government needs.
• Curate and maintain a library of enablement assets—guides, workflows, process documents, certifications, and job aids.
• Translate complex product information into clear, digestible resources for frontline teams to drive deeper knowledge of what we sell and why it matters.
• Partner with product teams to ensure post‑sales teams understand new releases, roadmap shifts, and technical capabilities.
• Partner with leadership and use data analysis to identify skill gaps, streamline processes, ensure consistent customer experience, and drive expansion and growth.
• Collaborate with Implementation, Support, and Product to ensure training reflects operational needs and evolving customer challenges.
• Track enablement effectiveness through assessments, certifications, quality audits, CSAT trends, program metrics, and Experience Partner impact stories.
• Facilitate live training workshops, virtual sessions, and small‑group coaching.
• Serve as a trusted advisor to post‑sales leadership on enablement strategy and talent readiness.
• Engage in structured call listening and call coaching programs, one-to-one coaching, and training to support initiatives, as applicable.
• Build structured, competency-based enablement pathways for CSCs and Experience Partners, aligned to customer lifecycle stages and outcome delivery.
• Develop a standardized playbook for Customer Success Consultants and a toolkit for Experience Partners to address common government customer challenges.

Program Manager jobs in Europe

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Task Manager – Contract Manager, DoD Healthcare Program

CX Enablement Program Manager