Production Engineer

• Become a Marqeta product expert
• Provide high-quality support, and take ownership in responding to inquiries, issues and escalation inquiries through tickets, emails, and other channels
• Perform problem-solving, diagnosing, root cause analysis, and generate corrective action plans for issues
• Work cross-functionally to resolve issues and provide customer care
• Provide on-call support for rotations and escalations
• Assist in monitoring production transaction volume, functionality, capacity, and performance
• Be proactive in monitoring, optimizing issuer resolution, and implementing corrective action planning
• Interact with Product, Engineering, and Technical Operational teams to provide feedback on production support related issues and improvements
• Document process, product, and industry learnings relentlessly to identify pain points and trends to help the team and organization grow and improve

Production Support Engineer II

• The Digital Cinema Production Engineer is responsible for the engineering, maintenance and ongoing improvement of MPS’s cinema postproduction environments.
• Maintain and uphold reference-grade vision and sound standards across all cinema review rooms, ensuring consistency, accuracy and reliability.
• Install, configure and commission postproduction and review room technology, including projection systems, monitoring, audio systems and associated infrastructure.
• Perform colour calibration of cinema projectors and broadcast-grade video monitors to industry standards.
• Carry out multi-channel audio calibration for cinema and review environments, ensuring accurate monitoring and compliance with required specifications.
• Design, manage and fault-find SDI-based video routing systems and AES-based audio monitoring paths.
• Support and validate mastering software platforms used across the facility, including Clipster, Transkoder and DaVinci Resolve.
• Install, configure and support broadcast-level equipment, diagnosing and resolving complex hardware and signal-path issues.
• Support TCP/IP-based systems within postproduction environments, including basic network fault finding and integration with audio-over-IP technologies.
• Contribute to the maintenance and development of documentation, standards and engineering procedures.
• Work collaboratively with postproduction, operations and technical teams in a fast-paced, high-pressure production environment.
• Assist in evaluating new technologies, tools and workflows to support future technical and operational requirements.

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Production Support Engineer II

Digital Cinema Production Engineer