Production Engineer

• Ownership in building and configuring server systems from the ground up.
• Pre-installation software and hardware staging and configuration.
• Supporting the implementation of the technical project build, QA and roll out.
• Engage in beta testing for new or modified code, providing valuable feedback for improvement.
• Offer high-level factory support to our global deployment teams, first-level site administrators, and second-level factory support personnel.
• Develop technical documentation such as bulletins, whitepapers, diagrams, installation guides, etc.
• Engage in ISO processes, technical writing, and adopt troubleshooting methodologies.
• Implement, manage, and troubleshoot backup, antivirus, data replication, and server operating systems.
• Ensure adherence to security best practices and effective patch management.
• Support learning, information distribution and providing professional guidance to Global Support teams.
• Scheduled and rotational third level after hours support of production customer systems.
• Position may require global travel.

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