Product Operations

• Lead and develop a team of Product Managers and Product Owners focused on delivering high-value platform capabilities.
• Shape product roadmaps and establish priorities that balance business objectives, user feedback, operational needs, and technical capacity.
• Drive products through the full lifecycle—from idea and requirements gathering to design, implementation, and execution.
• Partner closely with Technology, Business Analysis, User Adoption, Operations, and senior leadership to ensure successful delivery and adoption.
• Identify delivery risks early, resolve roadblocks, and adapt plans when priorities shift.
• Translate business needs into technical requirements, helping teams bridge the gap between strategy and execution.
• Champion user-centered design and experiences that improve platform adoption and effectiveness.

Product Strategy & Delivery Manager – Operations

• Lead a multidisciplinary team responsible for user enablement, testing, training, operational support, issue triage, and platform health monitoring.
• Serve as the primary connection point between platform users and product teams, ensuring feedback is heard, analyzed, and translated into actionable improvements.
• Drive platform adoption through data-driven insights, user engagement strategies, and continuous improvement initiatives.
• Partner closely with Product Managers, Product Owners, Business Analysts, Technology teams, and leadership to identify trends, escalate risks, and enhance the user experience.
• Monitor platform performance, user satisfaction, operational readiness, and support channels to improve outcomes and service delivery.
• Foster a culture of collaboration, accountability, innovation, and operational excellence.

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Product Strategy & Delivery Manager – Operations

Operations Manager – Product Integration, User Adoption