Product Operations

• Own the end‑to‑end demand intake and product operations approach across Product Ownership.
• Bring structure, visibility and control to a complex backlog aligned to approved business cases.
• Organise existing demand, define clear standards for intake, documentation and prioritisation.
• Ensure all work is complete, governed and ready before entering the backlog.
• Act as the single control point to rationalise inputs from multiple sources.
• Maintain one trusted view of all demand and in‑flight work.

Senior Product Operations Analyst

• Maintain governance across the product lifecycle, including readiness, releases, adoption, early access, general availability, and retirement.
• Maintain a centralised catalogue of products, certifications, integrations, APIs, and platform capabilities.
• Improve operational visibility, lifecycle tracking, and readiness governance across Product and Engineering.
• Support go/no-go readiness reviews covering QA, support readiness, certifications, dependencies, and customer impact.
• Own tracking and governance of OEM, regulatory, invoicing, hosting, security, and integration certifications.
• Maintain visibility of certification owners, renewal dates, dependencies, risks, and delivery status.
• Coordinate cross-functional teams to ensure certification readiness and escalation management.
• Build and maintain executive-grade Power BI dashboards covering product usage, release health, lifecycle status, certifications, backlog KPIs, and operational performance.
• Develop operational reporting, forecasting models, and portfolio insights to improve decision-making and execution visibility.
• Improve KPI consistency, operational reporting quality, and data transparency across Product and Engineering.
• Use AI-assisted reporting and automation to improve operational efficiency and governance scalability.
• Support governance cadences, operational reviews, readiness reviews, and executive reporting processes.
• Coordinate across Product, Engineering, QA, Support, OEM Services, Security, Finance, and GTM teams.
• Improve alignment between roadmap commitments, operational readiness, certification dependencies, and customer obligations.

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Senior Product Operations Analyst

Product Operations Lead