Product Operations

• Maintain visibility across active product initiatives, roadmap commitments, strategic projects, and major enhancements
• Track progress against roadmap objectives and help ensure product initiatives remain aligned with organizational priorities
• Identify risks, dependencies, competing priorities, and potential impacts to roadmap commitments
• Facilitate roadmap reviews, planning discussions, and roadmap updates in partnership with Product leadership
• Help ensure stakeholders have visibility into upcoming initiatives, timelines, and changes
• Support quarterly, annual, and strategic product planning activities
• Track progress against product goals, objectives, and key initiatives
• Help ensure product efforts remain aligned with company priorities and desired outcomes
• Assist in measuring initiative progress and reporting on roadmap execution
• Provide visibility into areas requiring attention, adjustment, or escalation
• Help develop and improve Product operating processes, planning frameworks, reporting structures, and governance practices
• Maintain planning artifacts, status reporting, dashboards, and product operations documentation
• Identify opportunities to improve efficiency, visibility, accountability, and collaboration
• Support continuous improvement of Product team processes and operating rhythms

Product Operations Manager

• Serve as the internal product manager for Pendo — own the governance model, standards, and enablement program across a multi-product portfolio
• Establish and enforce Pendo tagging conventions, naming standards, and data quality practices; manage user administration, application onboarding, and cross-product metadata alignment
• Define and manage the intake and governance process for in-app content built in Pendo across all product teams
• Deliver monthly Pendo usage reports per application and quarterly cross-product analytics benchmarking to PM leads
• Manage the operational rhythm of the customer advisory program — scheduling, synthesis, documentation, and distribution of insights from advisor relationships
• Support advisor recruitment and cohort onboarding in partnership with the Director of Product Experience, who owns advisory strategy
• Deliver a regular cadence of customer insights reporting that translates behavioral and qualitative data into actionable input for product planning
• Support the rollout of a shared quarterly planning cadence across product teams — coordinate scheduling, track participation, and maintain the operational rhythm once launched
• Support PM leads in preparing planning materials, tracking decisions, and ensuring outputs are documented and visible to leadership
• Coordinate adoption of the existing prioritization framework — identify where teams are not using it, surface friction points, and work with PM leads to close gaps
• Own OKR tracking visibility across the product organization — build and maintain reporting, and surface gaps to leadership with data to support commercial prioritization and execution effectiveness assessments

• Improve how product work flows across research, delivery, and go-to-market
• Ensure product features are clearly prepared, communicated, and successfully launched across Engineering and GTM
• Improve handoffs between Product, Engineering, Sales, and Customer-facing teams
• Drive consistency in planning, communication, and product delivery practices
• Improve visibility of roadmap, delivery progress, and product outcomes
• Help implement practical improvements to product processes in alignment with the Product team

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Product Operations Manager

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