Product Manager

• Deeply understand customer needs by spending time with customers, sales, and support and observing patterns/trends across their feedback and the market
• Assemble and grow the product team
• Define the product strategy and roadmap
• Work closely with our engineers to build new products and features
• Own decisions directly impacting the growth of Stitch’s business
• Work cross-functionally with design, data science, legal, marketing and sales to build and grow our data products

Head of Product

• Define, own, and execute product roadmaps
• Lead cross-functional product squads through the entire product lifecycle
• Establish and own clear KPIs and measurable outcomes
• Actively contribute to the product culture
• Own the product roadmap for buying tools and other capabilities
• Lead the product strategy for order fulfilment and returns

Lead Product Manager

• Support the implementation process team of a client’s products and services
• Work across cross-functional teams, focused on delivering new or upgrading existing products
• Research, collate VOC, aggregate market data, mine usage analytics, and present results to Sr. PMs and designers
• Plan, draft initiatives and epics for handoff to Sr. PM
• Perform effective knowledge transfer to the engineering team
• Track adoption via usage analytics, support feedback, and CSM sentiments from customers
• Leverage AI and machine learning capabilities to enhance product decision-making and identify customer behavior patterns

• Management of all fraud‑related SaaS platforms (e.g., onboarding fraud, transaction monitoring, device intelligence, behavioural analytics, case management tools).
• Establish and maintain system governance standards.
• Develop and maintain system documentation, SOPs, and configuration logs.
• Ensure all fraud platforms are compliant with internal controls, security requirements, and regulatory obligations.
• Assist with end‑to‑end implementation of new SaaS fraud tools, including requirements gathering, vendor coordination, and integration design.
• Guide specialists in the configuration of rules, risk scores, workflows, alerts, queues, and routing logic.
• Manage the process of Sandbox/UAT, functional testing, and readiness for go‑live.
• Facilitate and manage the process for turning fraud operational needs into technical configurations.
• Coordinate incident response with IT, Cybersecurity, Data, and vendors.
• Manage day‑to‑day relationships with SaaS solution providers.
• Track SLAs, product roadmap updates, release notes, and feature changes.
• Prioritise enhancements and manage change requests.
• Collaborate with internal IT architecture, security, and DevOps functions.
• Drive automation opportunities to reduce manual operational effort.
• Lead continuous improvement initiatives aligned to fraud risk strategy.
• Produce regular reporting on system performance, incidents, trends, and improvement initiatives.

Fraud Technology Product Manager

• Drive the divisional vision and own the roadmap for the customer-facing self-service portal.
• Ensure the platform and underlying services deliver measurable value to customers, commercial teams, and operational stakeholders.
• Act as the primary business liaison bridging Air & Sea commercial leadership, operations, technology, and global digital teams.
• Be fully accountable for the portal strategy, business objectives, product definition, delivery, and continuous improvement.
• Own the supporting services architecture across air and ocean freight products.
• Own the end-to-end portal customer experience, including onboarding, authentication, quote requests, booking, shipment visibility, exception notifications, document retrieval, reporting, and analytics.
• Translate business objectives, customer insights, and market trends into a prioritized, outcome-driven product backlog.
• Align with enterprise product teams to ensure effective delivery.
• Define OKRs and KPIs, report on portal performance, and benchmark capabilities against global freight forwarding competitors and adjacent logistics platforms.
• Define portal requirements and user experience standards for customers, suppliers, and freight intermediaries.
• Prioritize features based on user research and commercial impact.
• Drive improvements in portal adoption, self-service utilization, and customer satisfaction across key segments.
• Ensure seamless downstream operational integration and upstream commercial integration via microservices APIs.
• Define the divisional API strategy with Solution Architecture and IT, ensuring microservices are scalable, reusable, and resilient.

Senior Product Manager – Digital Products & Services

• Develop and execute a product development strategy aligned with the company's overall business objectives.
• Conduct market research and competitive analysis, paying close attention to trends in learning and development.
• Define the product area vision, mission, and value proposition, your squad area can enhance our core offerings and create new opportunities for people to learn.
• Create detailed product roadmaps and prioritise features based on customer needs and business goals.
• Translate business needs into actionable product features and solutions.
• Develop detailed product specifications, user stories, and KPIs tailored to your squads initiatives.
• Collaborate closely with cross-functional teams, especially marketing, design, and customers, to ensure the feasibility and impact of proposed features.
• Lead the development process in your area, ensuring best practices for accessibility and learning are implemented throughout.
• Work closely with engineering, data science, design, and relevant business stakeholders to drive projects from inception to launch, fostering a collaborative and iterative approach.
• Plan and execute product launches, tailoring marketing campaigns, sales enablement, and customer training to highlight the value proposition.
• Build strong relationships with customers and the learning industry to understand needs and pain points..
• Conduct user research and usability testing to inform product decisions.
• Advocate for the customer's perspective within the organisation.
• Advocate for user satisfaction and gather feedback to improve products.
• Continuously seeking to understand customer needs, pain points, and motivations to develop products that meet customer requirements and deliver value.
• Regularly review and refine your product area backlog to ensure it's clear, concise, and prioritised.
• Collaborate with the development team to break down user stories into smaller, actionable tasks.
• Expertise in backlog prioritization, roadmap planning, and executing product strategies.
• Work with the squad to assess their capacity and allocate work accordingly.
• Monitor squad run rate and project forwards to support stakeholder management on delivery dates.
• Providing a business case that includes options for how to accelerate delivery by adding more internal or external resources.
• Identify and mitigate potential risks associated with backlog items, such as technical challenges or dependencies.
• Communicate the product roadmap and backlog priorities effectively to the team and stakeholders.
• Provide regular updates on the status of the backlog and any changes to priorities.
• Participate in tech ceremonies, resolve cross-product dependencies, and support organizational goals.
• Participating in team ceremonies, such as sprint planning, daily stand-ups, and retrospectives, to ensure the engineering team has a clear understanding of product priorities.
• Triaging and resolving product-related issues, working with the engineering team to address bugs, and communicating with stakeholders to manage expectations.
• Work closely with various stakeholders, including engineering, design, marketing, commercial, and customer success teams to ensure successful product development.
• Support a strong culture of knowledge sharing and product decision and design documentation.
• Ability to influence decisions through data-driven insights and collaboration

See all jobs on JobTailor

Head of Product

Lead Product Manager

Product Manager

Fraud Technology Product Manager

Senior Product Manager – Digital Products & Services

Product Manager