Product Manager

• Define the roadmap for the native AI Agent in UContact, starting with outbound scenarios (collections, BPO campaigns, and proactive outreach).
• Own the product vision: a native AI Agent embedded directly into the UContact flow builder, operating on a point-and-click, no-code basis.
• Coordinate with the UContact engineering team (Uruguay) and the AI Agent team (US/Israel) to deliver a seamless, integrated user experience.
• Prioritize inbound vs. outbound features, scope development milestones, and establish clear definitions of done (DoD).
• Collaborate with Karina and Santiago (UContact co-POs) on core foundational work, including password management, user impersonation, and provisioning.
• Own the Huddle AI Studio roadmap, enabling customer-configurable AI analysis profiles for meetings.
• Drive the Settings AI Assistant from initial scoping through final delivery, partnering closely with engineering on an MCP-first approach.
• Manage the packaging and tier positioning for the Coach + Huddle AI Studio bundle.
• Deliver post-summary webhooks in close collaboration with the engineering team.
• Translate complex AI capabilities into clear, customer-facing value propositions that the sales team can lead with.
• Define key success metrics for every shipped feature, focusing on adoption, conversion, and retention.
• Present product strategy and status updates to the executive team and the Board of Directors.

Product Manager, AI

• Define and drive the multi-year product roadmap across Flosum's five product lines: DevOps, Backup & Archive, Trust Center, Data Seeding, and DevOps for Veeva.
• Identify whitespace opportunities in the Salesforce ecosystem where Flosum can create new categories or capture market share from competitors.
• Translate deep Salesforce platform knowledge (metadata architecture, deployment models, Agentforce, Data Cloud, multi-org environments) into product capabilities that enterprise customers will pay premium prices for.
• Stay ahead of Salesforce's own product direction (three releases per year) and position Flosum to capitalize on every platform shift.
• Lead the next wave of AI-powered DevOps capabilities built on Agentforce, including intelligent deployment agents, AI-driven code review, automated security scanning, and predictive release management.
• Define how Flosum's extensibility platform enables customers to build custom AI-driven workflows within Salesforce's trust boundary.
• Pioneer agent-aware governance: preparing Salesforce governance frameworks for autonomous systems and AI agents.
• Engage directly with Fortune 500 customers and prospects to deeply understand their pain points around Salesforce development, security, compliance, and data management.
• Translate complex enterprise requirements (SOX, zero-trust, multi-org, regulated industries) into elegant product solutions.
• Partner with Sales and Customer Success to influence deal strategy, conduct product demos for strategic accounts, and close competitive evaluations.
• Write detailed product requirements, user stories, and acceptance criteria. You do the work, not just delegate it.
• Partner with engineering to deliver on aggressive timelines. Own sprint planning, backlog prioritization, and release coordination.
• Define and track product KPIs: adoption, activation, expansion, NPS, competitive win rates.

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Product Manager, AI

Senior Product Manager, Salesforce Platform